08/24/18 20:36 PM  

Zendesk Cloud App Overview | RingCentral

« Go Back

Article

 
SummaryZendesk Cloud App for RingCentral Overview
Details

Zendesk Cloud App for RingCentral allows users to make and receive RingCentral calls from any device, and click-to-dial numbers within Zendesk. Incoming calls automatically bring up matching client records, and creating new Zendesk tickets is made simple. It reduces the need for Zendesk users to turn to other tools while working in their persistent business applications. This is ideal for RingCentral Office users who use Zendesk. 

Zendesk Cloud App for RingCentral is available for RingCentral Office Premium and Ultimate subscribers.

Dowanload latest version from RingCentral App Gallery, or Zendesk Marketplace.
 

Features


OAuth Login
Full Call History/Work Log
Improved search function - search by title/#
Ability to Set Presence across RingCentral devices
Create ticket on outbound calls
Create new ticket for incoming calls
Option for multi-calls ticket log
Update an existing matching ticket - Option for user to select a ticket to log call, in cases where there are multiple matching tickets
Click-to-Dial - eliminate misdials and improve call efficiency
Filter by log status
 

Benefits


Make or receive calls through the RingCentral solution, directly from your Zendesk account.
• Make Incoming calls are matched with existing customer records and related details are instantly displayed 
Multi-calls ticket log gives agents the option to log new inbound calls while on an existing call or continue working on current call
Integrated presence status across RingCentral devices
Always accessible via your preferred browser on Windows or Mac
Use any RingCentral-enabled device - your deskphone, RingCentral Phone desktop and mobile 
 

System Requirements


RingCentral Office Premium and Ultimate subscription
Active Zendesk account
Zendesk Talk Partner Edition must be enabled within Zendesk
Windows XP, 7, 8 and above/Mac OS X Mountain Lion and above
Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above, Internet Explorer 10 and above
 

See Also:

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information