Zendesk Cloud App is a CRM platform integrated in your RingCentral phone system. This improves workflow and increases productivity by creating new records, one-click dialing,and a whole lot more.
Features and Benefits
• No software to install - works entirely in the cloud with any RingCentral device.
• Works on any computer, any browser – Access anytime on any Windows or Mac computer.
• Easy click-to-dial by clicking on phone number button on RingCentral Cloud App for the selected Zendesk End User.
• Instant End User pop-up displaying the caller's information along with the Zendesk End User name as soon as a call arrives.
• Automatic new ticket creation for a matching end user name as soon as a call arrives - the agent can update the ticket while he’s on the call.
Zendesk Cloud App Frequently Asked Questions