08/23/18 19:47 PM  

HD Voice - Overview | RingCentral

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SummaryHD Voice Overview

HD Voice Overview

High-Definition Voice (HD Voice) allows you to establish calls between supported RingCentral Desk Phones, RingCentral Phone and RingCentral for Mobile with high-quality voice audio. To consistently deliver the highest HD quality possible, RingCentral utilizes the well-regarded OPUS Interactive codec for audio and video, as well as the G.722 codec for audio. 

Key Features & Benefits

• Clear conversation with background noise reduction

• Better call experience within RingCentral services across all endpoints (Desk phones, conference phones, RingCentral Phone and RingCentral Phone for Mobile)

• HD Voice with OPUS Codec is enabled by default on RingCentral Phone and RingCentral Phone for Mobile. It provides a better user experience with more clarity in HD Voice, especially in limited bandwidth and network environment. 


HD Voice is automatically enabled and is available to the following RingCentral Service plans:  

RingCentral United States and CanadaRingCentral United Kingdom

• RingCentral Professional plan
• RingCentral Office Essentials plan
• RingCentral Office Standard plan
• RingCentral Office Premium plan
• RingCentral Office Ultimate plan 
• RingCentral Office Standard plan
• RingCentral Office Premium plan
• RingCentral Office Ultimate plan


HD Voice with OPUS codec is available on the following:

OPUS Codec
If OPUS is not available, the phone will still have HD voice with G.722 codec.
Cisco desk phones
Polycom desk phones**Conference phonesYealink desk phonesRingCentral Phones****

VVX 501**
VVX 601**

Polycom Trio 8800




RingCentral Phone (Softphone) 

RingCentral Phone for Mobile****

**Polycom VVX 501 & VVX 601 supports OPUS if HD Voice is enabled in the Phone's settings. For steps, go to Enabling HD Voice on the Online Account

****RingCentral Phone for Mobile - OPUS Codec Support Minimum Requirements: iOS 8.0 or later; Android 4.4 or later; Dual-core 1.5GHz and higher or Quad-core any GHz. If your device does not meet the minimum requirements, your device will still have HD voice with G.722 codec.

HD Voice with G.722 codec is available on the following phone models:

HD Voice with G.722 Codec
Cisco desk phones
Polycom SoundPoint IPPolycom VVXConference phonesYealink desk phones
SPA 303
SPA 508G
SPA 509G
SPA 514G
SPA 525G
SPA 525G2 

SPIP 335 
SPIP 450
SPIP 550
SPIP 560
SPIP 650
SPIP 670


VVX 101 
VVX 201 
VVX 310
VVX 311
VVX 410 
VVX 411
VVX 500
VVX 600

Polycom IP 5000
Polycom IP 6000 



NOTE: HD Voice is supported on phones configured via RingCentral's assisted provisioning. To enable HD Voice on your device, go to Enabling HD Voice on the RingCentral Online account.


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