When calling some numbers, RingCentral Users are sometimes required to press * for options. The star key * in the RingCentral system triggers the Call Flip or Call Recording Function. Because of this, some customers are unable to use their RingCentral provisioned devices for pressing the * command.
RingCentral has come up with the feature called Selective Call Flip. This is RingCentral's solution to allow users to bypass the Call Flip command ( * + quick dial number) and prevent RingCentral's PBX system from intercepting with the touch-tone command. This will allow users to call numbers that require pressing the star key * followed by a number to get to the next option or to apply a touch-tone command during an audio conference.
How does it work?
Selective Call Flip
allows you to move or re-arrange your extension's Call Flip entries by clicking on the up
arrows. For this to work, the QuickDial entry needs to be assigned to another Flip Number so RingCentral will not intercept with the touch-tone command entered through the phone provisioned with RingCentral. This will free up selective numbers to avoid confusion when a number is used for other function in certain calls.
In an audio conference, you have to dial *4 to mute the audio. You can free up slot *4 by moving the flip number to another slot. In the above screenshot, we moved the flip number to slot *6. Since *4 is now empty, you can now use it to mute the audio conference by pressing *4. See Also:Using the Call Flip feature