08/24/18 00:02 AM  

Service Status - Overview | RingCentral

« Go Back

Article

 
SummaryRingCentral Service Status Overview
Details


RingCentral Service Status - Overview

The RingCentral Service Status page is a visual indicator system that informs customers of service disruptions that might be affecting their account.

Service Status Indicator
Features with Service Status Indicator
Accessing the Service Status page


Service Status Indicator

The RingCentral Service Status Indicator is typically Green on the Customer Support Center page. It may change color if there is an issue alert. The RingCentral Service Status has the following alert levels:

User-added image Green indicates that no issues are being reported on the server where your account is located.

User-added image Yellow indicates that RingCentral is currently investigating a potential issue.

User-added image Red indicates that issues are being reported on the server where your account is located.

[Back to Topics]


Features with Service Status Indicator

The RingCentral Service Status page provides indicators for the following features:

• Inbound Calls
• Outbound Calls
• Desk Phones
• RingCentral Phone
• service.ringcentral.com
• Inbound Fax
• Outbound Fax
• Inbound SMS
• Outbound SMS
• Contact Center
• RingCentral App (Glip)
• Meetings
• Platform API-Production
• Platform API-Sandbox

[Back to Topics]


Accessing the Service Status page

You may access the RingCentral Service Status page to have a general idea of server issues your account may have.


1. Go to https://success.ringcentral.com

NOTE: You can also go to https://servicestatus.ringcentral.com.


2. Click Service Status site.

customer care center service status


3. Click Sign In.

Click Sign In


4. Enter your RingCentral Phone Number, Extension and Password and then click Log in.

Sign In - Next


5. Enter your RingCentral Phone Number, Extension,​ and Password,​ then click Sign In.

Enter Info - Sign In


This page categorizes issues so that customers can see what service is affected at a glance. 

Overall Service Status

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information