08/30/18 19:48 PM  

Voicemail - Enable User's Voicemail-to-text feature | Admin | RingCentral

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SummaryRingCentral's Voicemail-to-text is a feature that allows Users to preview or read the text transcription of voicemail messages when you are not able to answer the call. This feature automatically converts your voicemail messages into text form to let you screen messages and reply to the most important call first. The Voicemail Preview feature is available to RingCentral Office Ultimate Edition subscribers only.
Details

 

Enable User's Voicemail-to-text feature | Admin


How does it work?
Limitations
How to enable the Voicemail-to-text feature for another User?
 

How does it work?

When a voicemail is received, the message is translated and displayed in your Email Notification, RingCentral Phone or RingCentral Phone Mobile App.
 
Example: A sales agent cannot answer calls during a meeting or at a restaurant with a client. With the Voicemail Preview feature enabled, he is able to "read" the voicemail messages from his RingCentral Phone Mobile App.


Voicemail Preview from Email

vm preview email

 

Voicemail Preview on RingCentral Phone 
Voicemail Preview on RingCentral Phone Mobile App
vm preview rc phone
vm preview mobile


Limitations

• Voicemail to text conversion is not instantaneous and may delay the delivery of the voicemail Notification Email (depending on the length of a message).
• Voicemails are converted to text using an automated machine based process that is not 100% accurate. Accuracy of the conversion can be influenced by the accent of the speaker, the quality of the connection and other factors.
• Voicemail-to-text conversion is limited to the first 60 seconds of the message.
• Short voicemail messages (less than 5-6 seconds) will not be converted to text.
• Bulk enablement not supported. Feature needs to be enabled for each phone number or User. 
• View transcript as a text message is not offered.


How to enable the Voicemail-to-text feature for another User?


1. On the Admin Portal, go to Users > User list.

user - user list

2. Select a User under Users With Extension.

user - user list select user
 
3. Select Messages & Notifications.

Messages & Notifications - settings

4. Click Settings, and then toggle the button On under Voicemail to Text  to enable Voicemail Preview.

user - user list select user - message and notif vm on

 

See Also: 

Messages and Notifications Overview
Changing the Notification Settings of an Extension
User: Voicemail-to-text on the RingCentral Phone and Mobile App
 

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