03/05/18 20:33 PM  

RingCentral Desktop app: Active Call Controls

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SummaryWhat are active call controls? What call controls can I use while I am on an active call?
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The RingCentral Desktop app Active Call Controls are soft keys that would allow you to use various features on your RingCentral for Desktop app. Active Call Controls include Mute, Audio settings, Hold, Record, Add to Conference, Transfer, Call Park and Call Flip. 
 
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Active Call Controls

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The Mute button allows you to mute or unmute your mic's volume.
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The Keypad button opens the keypad for you to key in numbers when needed.
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The Audio button allows you to customize the volume and your Audio Source while on a call.
For more information on switching the Audio Source, go to Customizing your Sound settings on the RingCentral Desktop app.
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The Hold button puts the other party/ parties on hold. When you have placed the call on hold, the button should show the status that the call is On Hold. 
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The Record button activates the On demand Call Recording feature, where you can record the call and stop the recording at any point during the call.
For more information on the On-Demand Call Recording feature, go to Configuring the Call Recording Settings on your RingCentral account.
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The Add button lets you add up to 6 multi-way conference call participants to your active call. 
For more information, go to Adding a Conference Call Participant to an Active Call.

NOTE: Once the multi-way Conference reached the maximum number of participants, you will no longer see the option to add more.
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The Transfer button allows you to transfer a call to another number or extension.
For more information, go to Transferring a Call using the RingCentral Desktop app.
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The Park button allows you to place the call on a set park location where any User in your account can pick up. 
For more information, go to Sending a Call to a Park Location.
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The Call Flip feature allows you to transfer your call to another forwarding number in your extension.
For more information, go to Using the Call Flip feature.
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The End Call button ends an active call.
 

Adding a User to a Multi-way Conference Call

You can add up to 6 Multi-way Conference Call participants to your active call anytime, without the need to set up a Conference Bridge. 

Step 1: 

In an active call, click the Add button. 

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Step 2: 

Enter the Extension number of another User in your account, or Phone number of the person that you wish to add to the multi-way conference call, and then click the green Call button. You can also click the Plus User-added image sign to select from your list of contacts.

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Step 3: 

Once the call is connected to the participant that you wish to add, click the green Add to Conference button.

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NOTE: You may remove a participant from the conference by clicking the End Call button on the participant's image. 

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QUICK TIP:  When you add people directly to the call on the RingCentral for Desktop, it’s called local conference. These calls are reported as one-on-one calls in the call log and is limited to seven (7) participants. With the RCC Conference feature, Users will be able to increase the number of conference participants when necessary. This feature will also eliminate the need to manually end ongoing call and create new RCC conference when local conference hits the seven (7)-participant limit. See RingCentral for Desktop: Promoting Local Conference to RCC Conference for more information.

Transferring a Call Using the RingCentral Desktop app

To transfer a call to another number or extension, click Transfer, and then enter the Extension number of another User in your account, or Phone number of the person where you wish to transfer the call. You can also click the Plus User-added image sign to select from your list of contacts.
You will then be presented with 3 transfer options.

NOTE: When you click Transfer, your call will be placed on hold after you dial the receiving party's number or extension.

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Transfer Options

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• You can use this option for transferring calls to a phone number or extension.

• When you click Warm Transfer, you will have the chance to talk to the receiving party. When you are ready to pass the call to the receiving party, you need to click Complete Transfer.
User-added imageBlind Transfer
• You can use this option for transferring calls to a phone number or extension. 

• When you click Blind Transfer, you will not have the chance to talk to the receiving party. The original call will remain on hold until the receiving party answers, or until the call goes to the receiving party's voicemail.  
User-added imageTo Voicemail
• You can use this option to transfer a call directly to the voicemail of another extension in your RingCentral account. 

• When you click To Voicemail, the original call will immediately hear the receiving extension's voicemail greeting, and they can leave a message after the beep.
 

Sending a Call to a Park Location

You may place a call on hold and send it to a Park Location so any User in your account can pick it up by dialing the extension where the call is parked.

Park Location Options: 

Private Park Location - This feature is available to Users who signed up for RingCentral Office Unlimited, and RingCentral Office Standard, Premium and Ultimate plan.

Public Park Location - This feature is available to all RingCentral Office and Professional plans.

IMPORTANT: If a Private Park Location is set up on your account, you will have 2 Park Location options. If your account does not have a Private Park Location, the call will be sent to a Public Park Location. For more information on how to set up a Private Park Location, go to Setting up and Using Park Locations.

Private Park Location 

A Private Park Location is an extension on your account where assigned Users can send and retrieve parked calls. Only the Users assigned to a Park Location Group will be able to send and receive calls from it. Administrators can assign and remove a User from a Park Location Group.

NOTE: In order for you to have the option to select the Park Location extension when using the Call Park feature, you must first add the Park Location's extension to the HUD list. If there is no Park Location extension in your HUD list, clicking on Call Park will always send your call to the Public Park Location. For more information, go to Call Park feature for the RingCentral desktop app.
 
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Public Park Location

When you choose to send a call to a Public Park Location, the extension where the call is announced is shown in the pop-up window, and is announced through your RingCentral desktop app. The Call Park location will be shown and announced repeatedly until you click Ok.

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