09/28/18 20:47 PM  

RingCentral App (Glip) - Composing Messages

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SummaryComposing messages in RingCentral App (Glip) is an all for one place to converse and collaborate with your co-workers and Teams. At the bottom of every conversation on the RingCentral app is a box for composing messages, attaching files, emojis or animated pictures for self-expression. At the top, you can easily mark a co-worker or a team conversation as a favorite, conduct a video chat or manage Conversation Settings.
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RingCentral App (Glip) - Composing Messages

At the bottom of the conversation, you can enter in the box to compose your messages.

Chat
Enter or paste links 
Keyboard Shortcuts

You can also click on the gray plus (+) button on the left of the chat box to see all of the different things you can do right from within the conversation stream.

glip chat options

New Event
New Task
New Note
New Code Snippet
Share Files

You can also initiate the following from the top of the conversation stream:

Conference
Call
Video Chat
Posting Via Email


 

Chat

Type a message in the compose box, press Enter, and you'll be chatting away.

• Click on the smiley face at the right side to add some self-expression to your chats by selecting from the collection of emoji. 
• Click on the gray plus (+) button to upload your own custom emoji or send a meme.

Click on the gif icon to the right of the emoji icon or entering /giphy command to share a fun animated GIF from Giphy.

glip emoji gif

The RingCentral App also offers some basic markdown that allows you to further add emphasis to your chats. Options include bold, italics, underlined and strikethrough.

glip markdown

 

Enter or paste links

Enter or paste the URL to be shared with everyone in the given conversation.

W
hen you add a url in the link stream, a snippet is generated to be displayed on the stream. RingCentral App grabs a snippet of content from the URL to use in the display of the link in the stream. If there are multiple images available for the URL, you can decide which one to use by clicking on the arrows displayed at the bottom of the thumbnail.

This is how your link will appear in the stream.

glip link stream

QUICK TIP: You can also post a link by pasting a URL into any chat message, but they will not be displayed with the link summary as seen above.


 

Keyboard Shortcuts

If you like to keep your hands on the keyboard, and off of the mouse/trackpad, then you might want to try using RingCentral App's keyboard shortcuts.  Perform the following command to utilize Keyboard Shortcuts.

To see the complete list of Keyboard Shortcuts:

For Mac: Command + ?  
For Windows: Control + ? 

The Keyboard Shortcuts window will then appear.

glip Shortcuts-1

To switch to different conversations:

For Mac: Command + K  
For Windows: Control + K 

You can then select a recent conversation from the list or start typing the name of a person or team to select from any of your previous conversations.

glip switch convo


QUICK TIP: If the shortcuts interfere with important characters on your keyboard, you can turn them off on the Preferences page.


 

New Event

Select New Event to schedule an event for all of the people in the current conversation.

glip new event


Click on more to expand the form and enter the location of the event, as well as a more detailed description. You can also specify a color for the event, which will determine how it's displayed on the RingCentral App Calendar.

NOTE:  If the event is being posted to a team or group for which you (or any other user) has set a color, the event's color will override the team/group color on the Calendar. See RingCentral App (Glip) | Calendar App Overview, to know more about it.


QUICK TIP: Go to the Integrations page and grab your RingCentral App calendar feed so that events from the RingCentral App appear in your calendar application of choice (e.g., Google Calendar, iCal).


 

New Task

Select New Task to post a task to the current conversation, whether it's just a few ad-hoc tasks or many tasks that are part of a project.

glip NewTask


• You can assign the task to one or more people. Just start typing a name into the Assignee field and a list of matches for you to select from will appear automatically. If you need to assign the task to someone who isn't yet using the RingCentral App, just enter their email address and they'll automatically be added when you post the task.

• Click on Attach file to attach files to the task, or just drag files right onto the form.

• Click on more to expand the form to see additional options for more advanced task assignments.


glip NewTaskAdvanced

In addition to setting the due date/time for a task, you can specify a start date and a duration (in business days). If you adjust the due date, the number of days will update automatically. Conversely, if you change the number of days, the due date will update automatically. You can enter the name of a section in which to place the task (for organizing tasks), as well as a description to provide more details about the task.

Tasks can be set to repeat every day, weekday, week, month or year, and they can repeat forever, until a certain date, or for a specified number of times. Once a task in the series is marked complete, the next one is automatically posted to the stream. Note that repeating tasks don’t "pile up". If you mark one complete that has a due date in the past, the next task in the series will have the next due date in the series that is today or later.

There are three (3) different types of tasks, characterized by the fact that they are completed when...

Checked - These are regular tasks, where checking the box marks it complete.
• Checked by All Assignees - All assignees must complete the task. For example, if you select this option for a task with four assignees, it will be shown as 2/4 complete after two of them have completed it.
• 100% Done - Assignees can update these “percentage” tasks with a completion percentage throughout the duration of their work. This can be really useful if you’re setting up a project where you want to be able to measure the progress your team is making on their respective tasks.
 

QUICK TIP:  If you are going to be entering a lot of tasks at once (e.g., setting up a project), check the After posting, create another task box to keep the form for entering tasks open after you submit each new task. If you are entering tasks that have a lot in common (i.e., same assignee, due date, etc.) you can also check the Keep values box and the values in all fields except the task name will be retained.


 

New Note

Select New Note to compose a long-form, richly formatted document. Notes are often used to communicate longer, more complex issues that aren't as easily conveyed with simple chat messages. Unlike the other content types, the notes editor opens full-screen instead of in a popup window. Click the Minimize button to check messages or do other things while you're in the middle of composing a note.

glip new note

Click on the Post Note button to publish your note to the stream or click on Save Draft if you want to save your work without publishing. Draft notes will appear in the Notes section of the conversation's right pane, are clearly labeled as drafts, and are only visible to you.

glip NotesDraft

 

New Code Snippet

Click New Code Snippet and enter pre-formatted text. You can also enter [code] in the chat box. Anything you type or paste after a [code] tag is displayed in a fixed-width font with both spaces and line breaks preserved.

glip codesnippet

QUICK TIP: To add a line break into a chat message, just press Enter + Shift key on your keyboard.


 

Share Files

There are a couple of way to share files on the RingCentral App.

i. You can select the Attach Files option in the compose menu.


glip share files

ii.  You can also click on the paperclip icon at the right side of the compose box.

glip share files 2

• The From Computer option allows you to navigate to where the file is located on your computer. You can select multiple files to upload more than one at a time. Alternatively, you can also upload by selecting one or more files on your computer and then dragging them into the compose box.

• You can also share files that you have stored on Google Drive, Dropbox, Box, or OneDrive as well as notes from Evernote. Just select the appropriate option, give the app permission to access the given service, and then select the file(s). The file you share isn’t actually uploaded to the app. It’s just a link to the file located on the given service, which ensures that everyone is always working from the latest version.


• The From the Web option actually uploads the file to the app, only in this case you specify the URL of a file hosted somewhere on the web instead of selecting one from your computer.

• All of the files you select, regardless of the source, are displayed below the compose box. Click the x next to a file to remove it from the list. You can optionally add a chat message to go along with the files, and then click Post Files to share them.


glip ShareFilesAttached-1

• If you upload a file that has the same name as another file in the current conversation, RingCentral App will ask you if you are uploading a totally new file or just a new version of a previously uploaded file. If you indicate that the file is a new version, it will be posted to the stream just like a totally new file, but in the conversation’s right pane and in the Files app all versions of a file are grouped together. If you open the Details view for the file you'll be able to see the entire version history and download any of the prior versions.

glip FileVersions-2

• Any type of file can be uploaded, including images. Files in JPG, PNG or GIF format are recognized as images and are displayed as thumbnails in the conversation stream.


 

Conference

This option is available when you are in a team. 

You can quickly initiate a conference call by clicking the Conference button in the header of any team or group conversation. T
he host access code is displayed only for you.

glip start conference


 

Call

This option is available in a one-on-one conversation and if the co-worker that you are conversing to has a phone number.

You can click on the Call button in the header of any of your one-on-one conversations. When you call a co-worker, the RingCentral softphone will be launched and the co-worker's extension will automatically be dialed. When you call a guest, their direct number is dialed.

glip call


 

Video Call

Click the Video Call button in the header of any conversation to start a video call with all of the people in the current conversation up to 200 people.

glip start video

• Video calls are handled by a separate application called RingCentral Meetings that will automatically be installed the first time you initiate or join a video call.


If you’re not already in the conversation in which the video chat is happening, you’ll also be notified via a pop-up message and a ringing sound. Click Join to participate or Ignore to just dismiss the pop-up.

glip Video Popup

When the conversation ends, the message in the stream is updated accordingly.

 

Posting Via Email

Every conversation on RingCentral App has a unique email address that you can use to post messages via email.

• Click on the gear menu at the top of the stream and select Post via Email.

glip postviaemail

It's also displayed in the help copy added to the start of every conversation. For teams, the address takes the form of team_name@mycompany.glip.com.

NOTE:  Spaces in the team name are replaced by underscores and mycompany is your company’s email domain.

Just send an email to that address from the email address you used to sign up for RingCentral App and the message will appear right in the conversation stream. Attach a file and it will get posted as well.


See Also:

Glip | Overview

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