The RingCentral Active Directory Integration makes it possible for users to easily log in to the RingCentral system using Okta and their current Active Directory credentials. The integration allows Microsoft Active Directory to be updated with the company's RingCentral phone numbers and extensions after provisioning.
IMPORTANT: Okta also supports other non-Active Directory LDAP products, such as Oracle, Sun, eDirectory, OpenLDAP, and OpenDJ/DS. This article only discusses Active Directory integration. Other LDAPs follow a very similar deployment procedure.
How it works
A manufacturing company, with over 2,000 employees, decides to avail RingCentral's services. The company uses Active Directory to manage its employees' information. The IT administrator wants to efficiently provision users to the RingCentral system and later on deploy updates easily. He signs up for Okta, which he uses to select the Active Directory group and/or containers, including fields, such as name, email, phone number, address, and department. The information provided gets mapped to RingCentral; the new phone numbers are automatically assigned, and activation emails are sent to the users. The users' new RingCentral phone numbers and extensions are automatically updated in Active Directory.
Key Features & Benefits
• Provides enterprise companies with an efficient approach to onboard new users.
• Enables Single Sign-on to RingCentral using Active Directory credentials.
• Facilitates efficient organization and maintenance of user information.
• Allows IT Administrators to choose which Active Directory groups/containers to import to RingCentral.
• Automatically maps your RingCentral phone and extension to Active Directory after provisioning.
• Link users between Active Directory and RingCentral
• Allows on-demand importing of information and live updates.
• Office Premium
customers can contact support
to have the feature enabled on their accounts.
Setting up Active Directory Integration
IT Administrators or Database Administrators can integrate RingCentral with Active Directory by following the 3 core steps below.
1. Configure integration between Okta and RingCentral.
2. Set up Active Directory integration with Okta.
3. Set up the necessary attribute mappings.
This section only discusses the first step. If you want to learn more about how you can configure the rest of the steps, please check the Active Directory Integration Guide
Configure integration between Okta and RingCentral
This section demonstrates how you can install the Okta Active Directory via the RingCentral Online Account. It also shows how you can select the Active Directory users to be provisioned to RingCentral using their existing Active Directory information.
Hover on Tools, then click Directory Integration.
Select Active Directory and under Okta Setup, click Become an Okta member.
NOTE: Skip this step if you already have an Okta account.
Fill out the information required, then click Create Okta Account.
Log in to Okta, then click Download Agent.
When installing the Okta Active Directory on your host computer:
Enter your organization's Okta URL, and the Okta administrator account.
In this example we used the following values:
Your Okta Organization URL: https://rc1.oktapreview.com
An Okta administrator account: email@example.com
Enter the Active Directory domain, then click Next.
In this example, we typed this domain: rcch.ringcentral.com.
Select your org type (Production, Preview, or Custom), then enter the subdomain.
In this example, we entered this subdomain: rc1.
This completes your Active Directory integration with Okta. Your users can now sign into Okta with their Active Directory credentials.
Go back to the browser page from which you downloaded the Okta Active Directory agent.
Select the Organizational Units you want to import from, the import frequency, and the username.
Select the Attribute Names from Active Directory which you prefer to be included in your Okta User profile.
NOTE: Use the Search box to easily find Attribute Names.
Check Enable provisioning features.
Click Authenticate with RingCentral.
NOTE: If the valid credentials are provided, the Okta page will display a green button indicating authentication is successful.
Active Directory Integration Frequently Asked Questions
1. How can I have Active Directory enabled?
This feature is currently available for Office Premium
accounts per request. You need to contact support
to have this feature enabled on your account.
2. What is the benefit of having the Okta-RingCentral integration?
The Okta-RingCentral integration provides the following benefits:
• New user account provisioning based on your company's Active Directory users and groups.
• Users can use Single Sign On which is made possible by RingCentral's Okta integration.
• Users can log in to the RingCentral service using their existing Active Directory credentials.
3. I do not have an Okta account, can I still integrate Active Directory with my RingCentral service?
Currently, it is required to be an Okta member. It is free and very easy to create an Okta account.
Once the Active Directory feature is enabled on your account, the company administrator can click on the Become an Okta member button from the Active Directory page (Tools > Active Directory). You will be provided with the step-by-step instructions to register and install the Okta Agent.
From the Okta Agent, the administrator can complete the settings to map the users from their Active Directory to Okta and complete the user provisioning into RingCentral services.
4. What is the process for Active Directory integration?
There are three core steps involved in Active Directory integration:
1. Configure integration between Okta & RingCentral
This allows Okta to handle authentication for your RingCentral instance and provide automated provisioning based on Active Directory that is integrated via Okta.
2. Set up Active Directory integration with Okta
Configure Okta Active Directory Agent with your Active Directory instance and setting up provisioning rules to enable automated provisioning of your Active Directory users into RingCentral.
3. Set up the necessary attribute mappings
There are custom attribute mappings between Active Directory and Okta (phone number and extension attributes) – and between Okta and RingCentral that need to be configured.