08/27/18 17:58 PM  

Active Directory Integration | RingCentral

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SummaryHow can I integrate Active Directory with my RingCentral account? How do I set it up?


Active Directory Integration

The RingCentral Active Directory Integration makes it possible for users to easily log in to the RingCentral system using Okta and their current Active Directory credentials. The integration allows Microsoft Active Directory to be updated with the company's RingCentral phone numbers and extensions after provisioning.
IMPORTANT: Okta also supports other non-Active Directory LDAP products, such as Oracle, Sun, eDirectory, OpenLDAP, and OpenDJ/DS. This article only discusses Active Directory integration. Other LDAPs follow a very similar deployment procedure.

How it works

A manufacturing company, with over 2,000 employees, decides to avail RingCentral's services. The company uses Active Directory to manage its employees' information. The IT administrator wants to efficiently provision users to the RingCentral system and later on deploy updates easily. He signs up for Okta, which he uses to select the Active Directory group and/or containers, including fields, such as name, email, phone number, address, and department. The information provided gets mapped to RingCentral; the new phone numbers are automatically assigned, and activation emails are sent to the users. The users' new RingCentral phone numbers and extensions are automatically updated in Active Directory.

Key Features & Benefits

• New user account provisioning based on your company's Active Directory users and groups.
• Users can use Single Sign On which is made possible by RingCentral's Okta integration.
• Users can log in to the RingCentral service using their existing Active Directory credentials.
 Allows IT Administrators to choose which Active Directory groups/containers to import to RingCentral.
 Automatically maps your RingCentral phone and extension to Active Directory after provisioning.
 Link users between Active Directory and RingCentral
 Allows on-demand importing of information and live updates.


• This feature is currently available for Office Premium and Ultimate accounts per request. You need to contact support to have this feature enabled on your account.


Currently, it is required to be an Okta member. It is free and very easy to create an Okta account.

• Once the Active Directory feature is enabled on your account, the company administrator can click on the Become an Okta member button from the Active Directory page (Tools > Active Directory). You will be provided with the step-by-step instructions to register and install the Okta Agent.

• From the Okta Agent, the administrator can complete the settings to map the users from their Active Directory to Okta and complete the user provisioning into RingCentral services.


Setting up Active Directory Integration

IT Administrators or Database Administrators can integrate RingCentral with Active Directory by following the 3 core steps below.
This allows Okta to handle authentication for your RingCentral instance and provide automated provisioning based on Active Directory that is integrated via Okta.

NOTE: This section only discusses the first step. If you want to learn more about how you can configure the rest of the steps, please check this pdf document: Active Directory Integration Guide.
      2. Set up Active Directory integration with Okta
Configure Okta Active Directory Agent with your Active Directory instance and setting up provisioning rules to enable automated provisioning of your Active Directory users into RingCentral.
      3. Set up the necessary attribute mappings
There are custom attribute mappings between Active Directory and Okta (phone number and extension attributes) – and between Okta and RingCentral that need to be configured.


Configure integration between Okta and RingCentral

This section demonstrates how you can install the Okta Active Directory via the RingCentral Online Account. It also shows how you can select the Active Directory users to be provisioned to RingCentral using their existing Active Directory information.

NOTE: This section only discusses the first step. If you want to learn more about how you can configure the rest of the steps, please check this pdf document: Active Directory Integration Guide.
2. Hover on Tools, then click Directory Integration.

3. Select Active Directory and under Okta Setup, click Become an Okta member.
NOTE: Skip this step if you already have an Okta account.
Active Directory - Become Okta Member

4. Fill out the information required, then click Create Okta Account.

5. Log in to Okta, then click Download Agent.
On Okta Set Up AD Page - Click Download Agent.

6. When installing the Okta Active Directory on your host computer:

Enter your organization's Okta URL, and the Okta administrator account.
In this example we used the following values:
Your Okta Organization URL: https://rc1.oktapreview.com
An Okta administrator account: tony.li@ringcentral.com
On Okta Set Up AD Page - Install the Okta Active Directory agent on your host machine using the values provided.

7. Enter the Active Directory domain, then click Next. In this example, we typed this domain: rcch.ringcentral.com.
On Okta Set Up AD Page - Enter the AD Domain, then click Next.

8. Select your org type (Production, Preview, or Custom), then enter the subdomain. In this example, we entered this subdomain: rc1.
Click Next.
On Okta Set Up AD Page - Select an Okta customer domain, then enter the subdomain's name. Click Next.

9. Click Finish. This completes your Active Directory integration with Okta. Your users can now sign into Okta with their Active Directory credentials.

10. Go back to the browser page from which you downloaded the Okta Active Directory agent. Select the Organizational Units you want to import from, the import frequency, and the username. Click Next
Connect an Organizational Unit to Okta - Choose the OU to connect to Okta, select the frequency to import users from Active Directory, then select the username format the users will use to log in to Okta. Click Next.

11. Select the Attribute Names from Active Directory which you prefer to be included in your Okta User profile. Click Next.
NOTE: Use the Search box to easily find Attribute Names.
Build User Profile - Select attributes to build your Okta User profile, then click Next. 

12. Check Enable provisioning features. Click Authenticate with RingCentral.
NOTE: If the valid credentials are provided, the Okta page will display a green button indicating authentication is successful.


See Also

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