09/28/18 18:25 PM  

Deskphones | Corporate Directory | RingCentral

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SummaryPolycom phones have the Corporate Directory feature that allows you to search groups or contacts within your company by first or last name. When searching for a contact, results are displayed as a list. Only the Account Administrator can update the users listed in the Corporate Directory.
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Deskphones | Corporate Directory 


 

Corporate Directory - Requirements


• Supported phones: Polycom phones only - purchased from RingCentral or 3rd party
• 3rd party Polycom phones must be configured via RingCentral's Assisted Provisioning to support Corporate Directory

 

Corporate Directory - Frequently Asked Questions


 

1. How do I create and activate a Corporate Directory?


Corporate Directory is automatically activated on supported desk phones that were configured via RingCentral's Assisted Provisioning. All users on the account are automatically included in the Corporate Directory. Only the account Administrator can add/update users on the account. When a new User is added to the account, all phones should be rebooted to see the updated Corporate Directory.

 

2. What is the difference between Contact Directory and Corporate Directory on my Polycom Phone?


When adding a contact:
 
Corporate DirectoryIntegrated with your RingCentral account's Company directory. This is managed by your RingCentral account's Administrator. 
Contact DirectoryUsers can manually add any contact/phone number locally on the device.

When searching for a contact:
 
Corporate DirectoryManually search for contacts by first or last name and results are displayed as a list.
Contact DirectoryDisplays a list of contacts with an option to manually search for a contact if the list is too long.


 

3. When will Cisco phones support the Corporate Directory feature?


We are currently working on supporting this feature for Cisco phones. There is no confirmed date when it will be released.

 

4. How do I access the Corporate Directory?


Accessing the Corporate Directory will depend on the model of your Polycom phone.

 
Accessing Corporate Directory on Polycom VVX Series:
 
1. Press the Home button 
2. Select Directories 
3. Select Corporate Directory 
4. Enter the First Name or the Last Name of the person you are looking for
5. Press Submit

 
Accessing Corporate Directory on Polycom SoundPoint IP 321 / 331 / 335:
 
1. Press the More soft key
2. Press Dir 
3. Select Corp Dir... 
4. Enter the Last Name or the First Name of the person you are looking for
5. Press Submit 

 
Accessing Corporate Directory on Polycom SoundPoint IP 450: 
 
1. Press Menu
2. Select Features
3. Select Corporate Directory
4. Enter the Last Name or the First Name of the person
5. Press Submit 
 
 
Accessing Corporate Directory on Polycom SoundPoint IP 550 / 560 / 650 / 670: 
 
1.Press Directories 
2. Select Contact Directory 
3. Enter the Last Name or the First Name of the person
4. Press Submit


 

Related Article  

Deskphones - Polycom | Contact Directory - Adding Contacts | RingCentral 


 
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