02/23/18 20:00 PM  

Setting up and Using Park Locations

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SummaryHow can I configure Park Locations using my RingCentral Online account? How can I park and retrieve a call?
Details

Locations work on the RingCentral for Desktop, RingCentral Mobile app, as well as on desk phones that support Presence. Account Administrators can setup Park Locations by first adding a Park Location Group on the online account. Then, setup Presence on the extensions authorized to use that Park Location. Park Locations allow a specific group of people to park a call in a private location that only specific individuals can pick up.  

To be able to do this, they must be added as authorized members of a specific Park Location Group in the RingCentral Online Account.

Example:
CEO's assistant answer's a call on behalf of CEO, who is on another call; Assistant parks the call on a specified Park Location; CEO can then pick up the call on his phone.

NOTE: Up to 100 Park Location groups can be added through the Online account.  

Follow these steps to add and set up a park location through the RingCentral Online account.

Creating a Park Location
Adding a Parked Location to the List of Monitored Extensions
Parking a Call
Retrieving a Parked Call
Frequently Asked Questions 
 

Creating a Park Location

Creating a Park Location allows an Account Administrator to specify the extension number and authorize Users to park as well as pick up a call from the park location.


Step 1:


Step 2:

Under Phone System, click  Groups.

Under Phone System, click Groups.


Step 3:

Click Park Locations.

Click Park Locations.


Step 4:

Click New Park Location.

Click New Park Location.


Step 5:

Specify the Extension Number and the Group Name. Click Save.

Specifyy the Extension Number and the Group Name. Click Save.


Step 6:

Click Yes to add Users that can park phone calls to this extension.

Click Yes to add Users that can park phone calls to this extension.


Step 7:

You will be redirected to the Location Users screen. 

Click Users of this park location.


Click Users of this park location.


Step 8:

Click the names of the Users that will be added to the list. Click Save.

Click the names of the Users that will be added to the list. Click Save.


Step 9:

Click OK.

The Alert window shows a reminder to set-up the User's Presence Appearance.


Click OK.


Step 10:

Click Done

Click Done.
 

Adding a Parked Location to the List of Monitored extensions

Setting up Presence Appearance displays the park location as a soft key on the desk phone of the authorized User. 


Step 1:

NOTE: The Admin Portal is automatically displayed by default after logging in.


Step 2:

Click Users.

Click Users.


Step 3:

Click the name of the User that was added to the park location earlier.

Click a name of the User that was added to the Park Location earlier.


Step 4:

Click Phones & Numbers.

Click Phones & Numbers.


Step 5:

Click Phones > Presence.

Click Presence.

A pop-up window will then appear.


Step 6:

Click Select a User.

Click Select a User.


Step 7:

Select the Park Location extension from the list, and then click Done.

Select the Park Locatione extension from the list, then click Done.

NOTE: To see how the Park Location will appear on your phone, click Preview on my phones.
 
User-added image

Phone Preview
Select your RingCentral device on the left portion of the Phone Preview screen, and the preview will be shown next to it.

User-added image


Step 8:

Set the additional Presence preferences:
 
• Ring my phone when any user I am monitoring rings - Enable this option by checking the box.
 
User-added image

• Enable me to pick up a monitored line on hold - If you intend to answer calls on behalf of other users, you need the other users to give you permission to answer their calls via their Presence permission settings. You can enable this feature by checking the box. For more information about Presence Permissions, go to How to set up Presence permissions for users.
 
User-added image


Step 9:

Click Save.

Click Save.


Step 10: 

You will see a notice that will ask you to restart your device. Restart your device by clicking Yes

Click Yes.
 

Parking a Call

Parking a call sends an incoming call to the Park Location. This can be picked up by authorized Users.

• In an incoming call, press the soft key for the Park Location.

User-added image
 

Retrieving a Parked Call

Retrieving a parked call removes the call from the park location.

• To retrieve a Parked Call, press the soft key that corresponds to where the call was parked.
 

User-added image
 

Frequently Asked Questions


Q: How Many Park Location groups can I have?
A: Each account can have up to 100 Park Location groups.


Q: How many users are allowed in a single Park Location groups?
A: There is no limit.

Q: Can a user be added to multiple Park Location groups?
A: Yes.

Q: How many calls can I park on a single park location?
A: Only 1 call per park location.

Q: When I park a call at a Parked Location, will there be a virtual extension number announced?
A: No. The parked call in a Park Location will be visible on a member's phone only. You can only pick up the parked call from your desk phone.

Q: What happens if someone that doesn't belong to a Park Location group dials the DTMF codes to pick up?
A: There is no DTMF support for Park Locations. It is possible to call this location, but the call will be rejected with the error prompt: "This group does not accept phone calls.  You will now be disconnected."

Q: What happens if I pick up a parked call with active call in progress?
A: Active call will be placed on hold, and parked call will get picked up.

Q: What happens if I try to park call an on-hold or incoming call?
A: Error prompt will be played: "Call is no longer available to pickup."  The calls are not affected.



See Also:

Call Park Frequently Asked Questions
Call Park feature for the RingCentral Desktop app 
Call Park feature for the RingCentral Mobile app 

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