work on the RingCentral for Desktop
, RingCentral Mobile app
, as well as on desk phones that support Presence
. Account Administrators can setup Park Locations by first adding a Park Location Group
on the online account. Then, setup Presence on the extensions authorized to use that Park Location. Park Locations allow a specific group of people to park a call in a private location that only specific individuals can pick up.
To be able to do this, they must be added as authorized members of a specific Park Location Group in the RingCentral Online Account.Example:
CEO's assistant answer's a call on behalf of CEO, who is on another call; Assistant parks the call on a specified Park Location; CEO can then pick up the call on his phone.NOTE:
Up to 100 Park Location groups can be added through the Online account.
Follow these steps to add and set up a park location through the RingCentral Online account
.Creating a Park LocationAdding a Parked Location to the List of Monitored ExtensionsParking a CallRetrieving a Parked CallFrequently Asked Questions
Creating a Park Location allows an Account Administrator to specify the extension number and authorize Users to park as well as pick up a call from the park location.
Under Phone System
Click Park Locations
Click New Park Location.
Specify the Extension Number
and the Group Name
. Click Save
to add Users that can park phone calls to this extension.
You will be redirected to the Location Users screen.
Click Users of this park location.
Click the names of the Users that will be added to the list. Click Save
The Alert window shows a reminder to set-up the User's Presence Appearance.
Setting up Presence Appearance displays the park location as a soft key on the desk phone of the authorized User.
NOTE: The Admin Portal is automatically displayed by default after logging in.
Click the name of the User that was added to the park location earlier.
Click Phones & Numbers
Click Phones > Presence.
A pop-up window will then appear.
Click Select a User.
Select the Park Location extension
from the list, and then click Done
To see how the Park Location will appear on your phone, click Preview on my phones
Select your RingCentral device on the left portion of the Phone Preview screen, and the preview will be shown next to it.
Set the additional Presence preferences:
• Ring my phone when any user I am monitoring rings - Enable this option by checking the box.
• Enable me to pick up a monitored line on hold -
If you intend to answer calls on behalf of other users, you need the other users to give you permission to answer their calls via their Presence permission settings. You can enable this feature by checking the box. For more information about Presence Permissions, go to How to set up Presence permissions for users
You will see a notice that will ask you to restart your device. Restart your device by clicking Yes
Parking a call sends an incoming call to the Park Location. This can be picked up by authorized Users.
• In an incoming call, press the soft key for the Park Location.
Retrieving a parked call removes the call from the park location.
• To retrieve a Parked Call, press the soft key that corresponds to where the call was parked.
Frequently Asked Questions
Q: How Many Park Location groups can I have?
A: Each account can have up to 100 Park Location groups.
Q: How many users are allowed in a single Park Location groups?
A: There is no limit.
Q: Can a user be added to multiple Park Location groups?
Q: How many calls can I park on a single park location?
A: Only 1 call per park location.
Q: When I park a call at a Parked Location, will there be a virtual extension number announced?
A: No. The parked call in a Park Location will be visible on a member's phone only. You can only pick up the parked call from your desk phone.
Q: What happens if someone that doesn't belong to a Park Location group dials the DTMF codes to pick up?
A: There is no DTMF support for Park Locations. It is possible to call this location, but the call will be rejected with the error prompt: "This group does not accept phone calls. You will now be disconnected."
Q: What happens if I pick up a parked call with active call in progress?
A: Active call will be placed on hold, and parked call will get picked up.
Q: What happens if I try to park call an on-hold or incoming call?
A: Error prompt will be played: "Call is no longer available to pickup." The calls are not affected.
Call Park Frequently Asked Questions
Call Park feature for the RingCentral Desktop app
Call Park feature for the RingCentral Mobile app