10/15/18 17:56 PM  

Fax - Resend and Forward Faxes | RingCentral Phone

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SummaryHow do I resend and forward fax messages using my RingCentral desktop app?
Details
The RingCentral desktop app has a feature that allows Users to resend failed faxes, and forward faxes to another recipient. Click on the links below for more information. 

Resending a Fax Message
Forwarding a Fax Message
 

Resending a Fax Message

The Resend function is used to retry sending a failed fax message. Follow the steps below to learn more.
 

Step 1:

 

Step 2:

Click Messages User-added image.
 
User-added image
 

Step 3:

Locate the failed fax message that you want to retry sending. Failed faxes are marked with a Fax icon with a Red X User-added image, and written in Red font. 
 
User-added image
 

Step 4:

When you click the failed message, you will see the message options. Click the Resend button User-added image.
 
User-added image
 
NOTE: When you send a fax and it fails, RingCentral will automatically resend the fax until it is successfully sent, or until it fails on the 3rd attempt. This means that if the recipient's fax number is incorrect, for example, you will see 3 failed outgoing faxes in your Call Log. 

 

Forwarding a Fax Message

Step 1:

 

Step 2:

Click Messages User-added image.
 
User-added image
 

Step 3:

Click on the fax message that you want to forward to another fax recipient. When you click on the message, you will be able to see the message options. Click the Forward button User-added image.
 
User-added image
 

Step 4:

You will be redirected to the Compose Fax page, where the original message is automatically attached. Enter the recipient's Phone Number and details. For more information, go to Sending Faxes using your RingCentral desktop app 
 
User-added image
 

Step 5: 

Click Send

User-added image

NOTE: When you send a fax and it fails, RingCentral will automatically resend the fax until it is successfully sent, or until it fails on the 3rd attempt. This means that if the recipient's fax number is incorrect, for example, you will see 3 failed outgoing faxes in your Call Log. 

 
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