RingCentral reads the First
and Last Name
saved in an extension's User Details
as part of the default User Greeting or Voicemail Greeting. This can be customized with the help of the Record User Name
option which can be found on the General tab in the User Details
section. This option ensures that a User's name is correctly pronounced by the system.
Use RingCentral text-to-speech
to create a phonetic spelling of the User's name so the system can pronounce it correctly and be used for announcements. Use Record my name
to create a recording by following the prompts on the phone, or by recording it straight from your computer microphone, or by uploading a .wav
NOTE: Recommended audio formats include the following:
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono
Only Super Admins
, User Admins
, and Users with Billing Admin access can view and make changes to this section. See User Roles and Permissions
for more information.
The Administrator should log in to the RingCentral Online account
then go to the Users
section on the Admin Portal
in order to modify the Users' settings.
Follow the steps below to learn how to set how a User's name should be pronounced by the RingCentral system.
On the User list
> Users With Extensions
tab, click the User's name.
Click User Details.
On the General
tab, click Edit
below Record User Name
Make sure Record by
is set to RingCentral text-to-speech
. Enter your name in the text field below Greeting Name
You need to spell out the name the way it sounds to help the system pronounce it correctly. For example, you can enter "Debbie Smith one oh one
" so the system will mention John Smith 101.