11/02/17 16:55 PM  

RingCentral for Apple Watch Overview

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SummaryCan I use the RingCentral App using my Apple Watch?
Details

The RingCentral mobile app now supports Apple Watch, which will allow iPhone Users to do the following:

• Get an instant notification when a message arrives.
• Handle an incoming call right from your wrist: 
- Send to voicemail or reply with a predefined message while you are not available.
- Answer calls by using Handoff on iPhone (Answer calls from Apple Watch is not yet available)
• Read and reply to messages and view call log by recent contacts.
• Respond to an incoming call with a pre-configured message.
 

How does it work?

By default, iOS will send 3rd party app notifications to the person's Apple Watch, and not their phone, if their phone is locked. If you still want to use the RingCentral app on your Apple Watch but want to get all RingCentral notifications on your phone, click here for a workaround.

Click on the links below to learn more about the features of RingCentral app for Apple Watch:
 
Frequently Asked Questions
Apple Watch User Guide (Apple Support Website)
 

Access messages from Apple Watch

Step 1: 

Tap on the RingCentral icon.

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Step 2: 

You will be required to log in to the RingCentral app on your iPhone if this is the first time you are using the app on your Apple Watch.

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Step 3: 

You can now view the recent conversation up to 10 contacts.

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Actions when receiving a voicemail message notification

Options:
 

• Play/listen to message by using Handoff on iPhone
 
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• Call back by using Handoff on iPhone
 
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• Dismiss/ignore calls

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Actions when receiving a text message notification

Options:


• Reply with a canned message
 
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• Call back by using Handoff on iPhone
 
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• View the message history

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Action when receiving a fax message notification


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NOTE: Fax cannot be viewed from an Apple Watch

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Actions when multiple messages arrive

Options: 
 

• Tap to view a list of messages & call logs
 
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• Dismiss
 
 

Actions when an incoming call arrives

Options for call handling:
 

• Answer call by using Handoff on iPhone
 
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• Send caller to voicemail
When you tap To Voicemail, you will be redirected to the Apple Watch Home Screen, and your caller will be routed to your voicemail.

• Reply with a canned message
 
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• Dismiss/ignore calls
 

Actions when receiving a Join Now notification

 
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Options: 
 
• Join
You can Join a meeting by using Handoff on iPhone.

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• Dial-in
You can Dial-in and join the audio meeting by using Handoff on iPhone.

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• Dismiss

RingCentral for Apple Watch FAQ


Q: What are the system requirements to have RingCentral app on an Apple Watch?
A
: To use the Apple Watch app that pairs and syncs with iPhone, you need to have at least an iPhone 5 with iOS 9.1 or later.

Q: Can I make a call from the RingCentral app for Apple Watch?
A:
It is currently not available. Apple has not yet allowed 3rd party’s app with a call function. However, you can use Handoff function to make call from your iPhone.

Q: Can I listen to my voicemail from Apple Watch?
A: You will need to pair with your iPhone (through Handoff function) in order to listen to the voicemail.  If you are an RingCentral Office Ultimate customer, you can enable the Voicemail Preview function from your account settings to view the text transcription of a voicemail message directly on your Apple Watch. 

Q: What is Handoff?
A: Handoff is an iOS feature that allows Apple Watch to transfer complex tasks that require full access to an app or keypad to your iPhone. For more information, visit Apple Watch Support.

Q: How many messages can I view from my Apple Watch?
A: RingCentral app displays up to 10 recent contacts and activities (messages & call log.) You can view more earlier messages from your iPhone. 

Q: Can I reply a custom message instead of using one of the available pre-defined message in Apple Watch app?
A: Yes. Tap on the Reply option from a received message or notification. Scroll down and tap on the “microphone” icon (at the end) which will allow you to reply with a voice-to-text message.

Q: Why does RingCentral only ring and notify me on my Apple Watch at times and will not ring and notify my iPhone? Why How do I fix it?
A:
By default, iOS will send 3rd party app notifications to the person's Watch, and not their phone, if their phone is locked. This is Apple’s iOS native behavior and Apple does not provide 3rd party applications a way to control where to send notifications. 

There is a way to force all notifications for a 3rd party app to only go to the phone. In the Watch App on your phone, go to My Watch > Notifications. Scroll down until you see RingCentral under the MIRROR IPHONE ALERTS FROM: section and disable it for the RingCentral app.

IMPORTANT: If you disable RingCentral from the "MIRROR IPHONE ALERTS FROM" section of your "My Watch" settings, you will no longer get any notifications from the RingCentral app on on your Apple Watch. For more information, visit Apple Watch Support.
 
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