09/28/18 20:37 PM  

RingCentral App (Glip) - Configure User Preferences

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SummaryThe RingCentral App allows you to configure User Preferences, such as Calling, Audio Settings, Video Settings, Email & Mobile Notifications, Desktop Notifications, Sound, Color Theme, Conversations, Password, and Other settings.
Details


Configure User Preferences

The Preferences page, found by clicking on your name on the top-right corner pane, allows you to configure your email, mobile and desktop notifications, select sounds to be played for incoming messages, and customize your RingCentral App experience.

Preferences


Click on links below to learn more.

Calling
Audio Settings
Video Settings
Email & Mobile Notifications
Desktop Notifications
Sound
Color Theme
Conversations
Other
Password


Calling

This menu is composed of the following sub-menus:

Phone Calls
Default Number
Call History Messages
Emergency Address

Preferences - Calling


Phone Calls

This menu lets you enable or disable the RingCentral App (Glip) from making and receiving phone calls. When this is set to Off, you can use the RingCentral Phone to make calls. See RingCentral Phone Overview for more information.


Default Number

Set the RingCentral App to display the direct number to be displayed on your Profile page and on Caller ID display of a person you're calling.

Click the drop-down box, then select the number to show on your Profile.


Call History Messages

When on, you will receive messages regarding voicemails, missed calls and completed calls with other co-workers in your conversations. When off, you will only see your call history in the voicemail and call log pages.


Emergency Address

Click Edit to modify the physical location address used for public and emergency calls. Click CONFIRM to save the information.

Emergency Address

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Audio Settings

This menu lets you select the device for the Microphone, Speaker, and Ringer. It also allows you to adjust the App's volume.

Audio Settings

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Video Settings

This setting lets you select from the available video service/s.

Video Settings

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Email & Mobile Notifications

The RingCentral App helps to make sure that you never miss a message by sending you email and/or mobile push notifications when you are either offline or away. Note that your status automatically changes to Away after 15 minutes of no activity on the App, or if you manually set a custom away message via the company menu.


You can configure notifications for the following categories of messages:

Direct Messages - Notifies you about your direct messages.

Teams - Notifies you about messages posted to your teams.

Mentions - Notifies you about messages where you’ve been directly @mentioned.

Missed Calls and New Voicemails - Notifies you when you have a missed call or new voicemail. (mobile only)

Video Calls - Notifies you when someone wants to video call. (mobile only)

Glip Today - A daily summary of your events and tasks for today. (email only)

Email & Mobile Notifications


Note that the setting for Mentions and Video Calls take precedence over Teams. For example, you may have notifications turned off for Teams, but if you have Mentions enabled, you’ll still receive notifications when you’re @mentioned in a team.

By default, mobile notifications are on for Mentions and Video Calls, but off for Teams. Email notifications, on the other hand, are on by default for Teams, Mentions, and Glip Today. Of course, you can adjust these settings however you see fit.


Mobile notification options are:

Every Message - A notification will be sent for every single message in the conversation.

First New Message Only - A notification will be sent for the first new message in the conversation, but we won’t send another until you’ve caught up on the conversation again. This option is a good way to get a heads up that there’s activity in a team, without getting flooded with a notification for every message.

Off - No notifications will be sent.


Email notification options are:

Every 15 minutes - An email will be sent every 15 minutes, from the time you go offline/away, if there are new messages in the given conversation.

Every hour - An email will be sent every hour, from the time you go offline/away, if there are new messages in the given conversation.

Off - No emails will be sent.


The RingCentral App gives you even more granular control over your notifications by allowing you to override these global settings for individual conversations. For example, you might have email notifications on for Teams here on the Preferences page, but decide to turn them off for some teams that aren’t important to catch up on while offline. Look for the gear menu at the top of any conversation to adjust these conversation-specific settings.

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Desktop Notifications

Desktop notifications are great for keeping tabs on the RingCentral App activity while you're using another application or are just on a different browser tab.

Sample Desktop Notification

You can elect to have notifications shown when:

You receive a new message, either for all new messages or just when you’re @mentioned in a conversation.
• When a contact comes online.
When a contact goes offline.

If there are specific conversations for which you don't want to receive desktop notifications, just click on the gear menu at the top of the conversation and uncheck the Desktop Notifications option.

If you're using Chrome, Firefox or Safari, desktop notifications are handled by the browser and can be enabled here on the Account Settings page. If you're using Internet Explorer, you'll need to install Glip's Windows Desktop application in order to receive desktop notifications.

NOTE:  If you have notifications completely turned off in your web browser, you’ll need to go to your browser’s settings and either allow any site to show desktop notifications or at least allow sites to ask for permission to show them. Any time that you access Glip from a new web browser you’ll be prompted to enable desktop notifications for that browser.


Click on links below to learn more.

Enable Desktop Notifications
Desktop Notification Settings


Enable Desktop Notifications


1. Click the toggle button to enable Desktop Notifications.

User-added image


2. Click Allow.

Desktop Notifications - Allow


You will see a notification once the setting has been enabled.

Desktop Notifications - Enabled

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Desktop Notification Settings

You can configure desktop notifications for the following:

• New Messages - Shows desktop notifications for new messages (including text messages)

• Incoming Calls - Shows desktop notifications for incoming phone calls.

• Missed Calls and New Voicemails - Shows desktop notifications for missed calls and new voicemails.

• Contact Online - Shows desktop notifications when a contact comes online.

• Contact Offline - Shows desktop notifications when a contact goes offline.
 

Desktop Notifications Settings

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Sound

The RingCentral App gives you very granular control of the sounds that are played for incoming new messages.

• Default - Default sound for incoming messages

• 1-on-1 - Sound for incoming messages to 1-on-1 conversations.

• @mention - Sound when incoming message @mentions me

• Incoming Calls - Sound for incoming phone calls

• Video Call - Sound for incoming video call requests

Sound Settings


• Conversation-Specific - Select a sound to override the default setting for a specific conversation. This might be particularly useful for a team that you use as a destination for an integration. For example, you might want to use a special sound, or even turn off sounds, for messages to the conversation where your JIRA integration posts go. You can also set the sound for a specific conversation by going to its gear menu in the left pane.

Conversation Specific - Sound

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Color Theme

Feel the need to express yourself a bit? Then go ahead and choose from one of RingCentral App's color themes.

Color Theme

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Conversations

Customize your RingCentral App experience with the following:

• Left Pane Organization - Controls how message streams are grouped in the left pane.

• Max Conversations - Sets the number of conversations to display in each section of the left pane.

• Team Folders - Shows team folders in the left pane.-

• Message Display - Lets you switch from the default stream display to Compact.

• Posts Order - Choose between top-posting or bottom-posting in conversation streams.

• Link Previews - Displays link previews in conversation streams.

Conversations Settings

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Other

The RingCentral App also lets you configure other settings:

• Keyboard Shortcuts - Enables keyboard shortcuts.

Keyboard Shortcuts

Deletion Confirmation - Requires confirmation when you delete voicemails, faxes, and call recordings.

Salesforce Integration - Converts Salesforce URLs to objects in the stream.


Password


1. Click Change Password.

Change Password


2. Enter the following information, then click SET PASSWORD.

Set Password

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