03/17/17 22:47 PM  

Interactive Notifications on the RingCentral Mobile App

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SummaryThere are notifications on the lock screen for the RingCentral mobile app. What are they about?
Details

Interactive Notifications on the RingCentral mobile app makes responding to an incoming call, text message, retrieving a message from the voice mailbox or returning a call from the lock screen easier.

NOTE: Make sure to enable the RingCentral Mobile app's notifications on your phone's settings.

Android users will see message notifications for new voicemail, text, and fax using push notifications (Google Cloud Messaging).

IMPORTANT: In order for this feature to be functional, it is important for your device to be on Android 6.0 or Marshmallow with Doze or Standby modes enabled. You will be prompted to update your Google Play Service if you have an old version installed. The minimum requirement for Google Cloud Messaging (GCM) is Google Play Service version 8.1.

Click on the links below to learn more:

 Interactive Notifications on iOS Devices

- Answering a Call
- Retrieving a Voicemail
- Retrieving a Text Message
- Joining Meetings/Conferences/Calls
- Quick reply to a Text Message 
- Join Now: Reply with Message 
- Missed Call Notification 

Interactive Notifications on Android Devices


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Answering a Call (iOS)

When you get an incoming call on your RingCentral mobile app, and your phone is locked, you will get an Interactive Notification which prompts you to swipe the banner notification to answer the call.

NOTE: This screen only appears when Integrated Calling is disabled.

Incoming Call Notification - Phone locked
 

 ActionFunction
Tap and hold the notification, then swipe to the LeftLets you View or Clear the notification.

NOTE: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Incoming Call Swipe to Left

When View is tapped, you will see the following options:

Incoming Call options

Tap and hold the notification, then swipe to the RightSwiping to the right answers the call, and display this screen:

Incoming Call Swipe to Right

Retrieving a Voicemail (iOS)

When you get a voicemail on your RingCentral mailbox, and your phone is locked, you will get an Interactive Notification which prompts you to slide the notification banner to open the voicemail. 

Voicemail received - Phone locked
 

ActionFunction
Tap and hold the notification, then swipe to the LeftLets you View or Clear the notification.

NOTE: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Voicemail Swipe to Left

When View is tapped, you will see the following options:

Voicemail options

Tap and hold the notification, then swipe to the RightSwiping to the right displays the voicemail preview screen:

Voicemail Swipe to Right

Retrieving a Text Message (iOS)

When you get a Text Message on your RingCentral mailbox, and your phone is locked, you will get an Interactive Notification which prompts you to slide the notification banner to open the text message. 

Text message received - Phone locked.
 

Button / ActionFunction
Tap and hold the notification, then swipe to the LeftLets you View or Clear the notification.

NOTE: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Text Message Swipe to Left

When View is tapped, you will see the following options:

Text Message options

Tap and hold the notification, then swipe to the RightSwiping to the right shows the text message thread.

Text Message Swipe to Right

 

Joining Meetings/Conferences/Calls (iOS)

An interactive notification reminder appears before a scheduled meeting or conference starts. You can either left swipe or right swipe on a Join Now notification.

NOTE: This notification does not appear if you have the Join Now Event Alert set to None.

To configure the Join Now Event Alert, on your Mobile app, tap My Profile > Mobile App Settings > Join Now > Event Alert, then choose how many seconds or minutes before the meeting should you be notified.

Interactive Notification - Join Now
 

ActionsFunctions
Tap and hold the notification, then swipe to the LeftEnables you to join the audio conference or online meeting right away with a single tap without entering the access code.

NOTE: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Interactive Notification - Join Now - Swipe to left

When View is tapped, you will see the following options:

Join Now options

Tap and hold the notification, then swipe to the RightSwiping to the right opens the details of the meeting.

NOTE: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Interactive Notification - Join Now - Swipe to right


Users can also join a meeting from the banner notification by tapping and holding the notification and pulling it down.

Join Now Banner Notification

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Quick reply to a Text Message (iOS)

Send a quick reply to a RingCentral Mobile app text message straight from the notification tray without launching your mobile app. This feature is available for iOS 9 or later.

Quick reply of text messages

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Join Now: Reply with Message (iOS)

Send a canned or a custom message to the host and/or participants of the meeting. Let them know if you are running 5, 10, or 15 minutes late. 

NOTE: The message is sent to all parties (host and participants) by default. However, you have the option to edit the recipients of the message, as well as the contents of your email.

Selecting the custom message option allows you to compose your own email, as well as choose the recipients of your message. If you are the host of the meeting, you can send a message to the participants when you want to cancel the meeting or move to another conference room. Participants may also send a message directly to the host.


Tap Reply from the Join Now screen.

Tap Reply

You can send a reply using any of the following options:

Reply with a Canned Message
Reply with a Custom Message


Reply with a Canned Message

Choose whether you will be 5, 10, or 15 minutes late.

Join Now - Reply Options


Reply with a Custom Message

Tap Custom if you prefer to write your own message instead.

Join Now - Custom Reply


Editing the Message and the Recipients

If you choose to send a custom message, the replies will be sent to all parties (both host and participants) by default.
You can add more recipients by typing their email addresses on the To: field. Moreover, you can also delete recipients and choose who can receive your email.


Tap the To: field, then add or remove the email addresses.

Compose your message on the space below Subject:.

Tap Send once finished.

Join Now - Send Custom Reply

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Missed Call Notification (iOS)

A notification appears in the push notifications of your iOS device when there is a missed call. This feature lets you view the missed call without opening the RingCentral Mobile app. It lets you return the call or view your missed calls using the interactive notification buttons.

Missed Call - Phone locked.
 

ActionsFunctions
Tap and hold the notification, then swipe to the LeftGives you the option to either view the missed call from the Mobile app or clear the notification.

Tapping View directs you to the RingCentral Mobile app Call Log.

NOTE: If Touch ID or Passcode is enabled, you need to unlock your phone either by touching the Home button or by entering your PIN.

Missed Call Swipe to Left

When View is tapped, you will see the following screen:

Missed Call option

Tap and hold the notification, then swipe to the RightSwiping to the right lets you return the call automatically.

Missed Call notification - Return the missed call

 

Accessing Recent Calls via the RingCentral Mobile app

Follow the steps below to view the Recent Calls (formerly called Call Log) from the Missed Call notification.

Step 1:

Tap View.

Tap View.

Step 2:

Tap View once again.

Tap View once again.

The Recents screen displays the number of calls missed.

Recent Calls displayed.

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Retrieving a Voicemail (Android)

When you get a voicemail on your RingCentral mailbox, and your phone is locked, you will get an Interactive Notification on your screen that you can Swipe down for options.

User-added image
 

Buttons / ActionsFunctions
User-added imageThe Play button will launch the RingCentral mobile app and play the voicemail immediately. 

NOTE: You may need to unlock your screen to execute the action.

User-added image
The Call button will automatically launch the RingCentral mobile app and dial the number of the person who left the message.

NOTE: You may need to unlock your screen to execute the action.

Swipe to left /
Swipe to right
Swiping the Interactive Notification to the left or right will ignore or clear the notification from your screen.
Double tapTapping on the Interactive Notification twice will launch the RingCentral mobile app and play the voicemail immediately. 

NOTE: You may need to unlock your screen to execute the action.

Retrieving a Text Message (Android)

When you get a Text Message on your RingCentral mailbox, and your phone is locked, you will get an Interactive Notification on your screen that you can Swipe down for options. 

User-added image
 

Buttons / ActionsFunctions
User-added imageThe Reply button will launch the RingCentral mobile app and open the Text Message thread. 

NOTE: You may need to unlock your screen to execute the action.

User-added image
The Call button will automatically launch the RingCentral mobile app and dial the number of the person who left the message.

NOTE: You may need to unlock your screen to execute the action.

Swipe to left / Swipe to rightSwiping the Interactive Notification to the left or right will ignore or clear the notification from your screen.
Double tapTapping on the Interactive Notification twice will launch the RingCentral mobile app and open the message thread immediately. 

NOTE: You may need to unlock your screen to execute the action.

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See Also

Enabling or Disabling RingCentral mobile app Notifications 
RingCentral desktop app Join Now feature Google Calendar Integration
RingCentral mobile app Join Now feature Google Calendar Integration 
 

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