08/31/18 04:36 AM  

RingCentral Phone - Plantronics Integration

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SummaryPlantronics Integration with RingCentral Phone
Details

Key Features and Benefits:

• Optimizes the User Experience with RingCentral Phone.
• Native integration with RingCentral Phone
• More natural and fluid interaction with RingCentral Phone.
• Select headsets include Plantronics Smart Sensor Technology which allows RingCentral Phone users to take an incoming call simply by putting on the headset, or end a call by removing it. 
• Call controls from selected Plantronics headsets – mute, hold, pickup, hang up, next call.
• One Touch answer and termination of calls directly via headset.

NOTE: The call control works with headset connected through USB or a Bluetooth dongle.

Requirements and Compatibility
Recommended Models
How to activate Plantronics headset in RingCentral Phone 
Frequently Asked Questions 

Troubleshooting:

• Plantronics Integration Disabled 
• No Audio Issue 
• RingCentral Phone not responding to Plantronics Audio Device button commands

Requirements and Compatibility:

• Mac OS X
• Windows 7, 8, and 10
• Plantronics HUB should be installed and running to continue using the call control functionality / hardware keys on the headset. Download Plantronics Hub here.
 

Recommended Models

• Blackwire 725
• Savi 700 series
• Voyager Focus UC
• Voyager Legend UC
• Encore Pro 710 / 720
• Savi 400 series
• Blackwire 3200
• Blackwire 5200
• Voyager 3200 UC
• Voyager 5200 UC
• Voyager 6200 UC
• Voyager 8200 UC
 

 
Blackwire 725
Savi  710
Voyager Focus UC
Voyager Legend UC
EncorePro HW710
Overview (PDF)
 
 
Smart Sensors

Yes

No
Yes
Yes
No
Pairs with

• PC
• Mac

• PC
• Mac
• Deskphone
• Mobile
• PC
• Mac
• Mobile
• PC
• Mac
• Mobile
• PC
• Mac
• Deskphone
Add-on Required
None
None
None
None
• DA-80 (USB connection)
for computer calls
• U10P Coil Cord - P/N 27190-01
for connection with Desktop IP Phones
Supported OS
• Windows 10
• Mac OSX
• Windows 10
• Mac OSX
• Windows 10
• Mac OSX
• Windows 10
• Mac OSX
• Windows 10
• Mac OSX
Compatibility
• USB
• Bluetooth
• USB
• RJ9 port
• DECT
• Bluetooth
• USB
• Bluetooth
• USB
• USB
• RJ9 port
Connectivity
wired
wireless
wired
wireless
wireless
wired
Range
N/A
up to 350 ft
up to 150 ft
up to 33ft
N/A
Talk Time
N/A
up to 13 hours
up to 12 hours
up to 33 hours
N/A

 

Frequently Asked Questions


1. Can I buy Plantronics headsets from RingCentral?

No. You can buy the recommended models through your preferred resellers.


2. Will RingCentral Phone work with a Plantronics Bluetooth headset?

Yes, it works through headset’s Bluetooth USB connected to a computer.
 

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