10/15/18 21:15 PM  

RingCentral Phone Desktop - Automatically send app crash reports

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SummaryHow do i send Crash reports on the RingCentral desktop app

When you encounter bugs on the RingCentral Desktop app, one step in resolving these is to generate the log files for a technician to review in order to narrow down the problem. Follow the steps below to generate log files on the RingCentral desktop app.

Step 1:

Log in to your RingCentral Desktop app.

Step 2:

Click Settings

Click Settings.

Step 3:

Click Support.

Click Support.

Step 4:

The Technical Support tab is displayed by default.

Enable Application logs and Send crash reports automatically.

OPTIONAL: Click Purge data to remove all application settings and content stored on your computer.  

NOTE: The toggle button will be blue Toggle button when the feature is enabled.

Enable Application logs and Send crash reports automatically.

Step 5:

Click the Send Product Feedback tab which is beside the Technical Support tab.

Click Send Product Feedback.

Step 6:

Select the topic of your feedback, then provide a description of the issue on the space provided. You may also include your Email address. 

Click Send.

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