When you encounter bugs on the RingCentral Desktop app, one step in resolving these is to generate the log files for a technician to review in order to narrow down the problem. Follow the steps below to generate log files on the RingCentral desktop app.
Log in to your RingCentral Desktop app.
The Technical Support
tab is displayed by default.
Enable Application logs
and Send crash reports automatically
Click Purge data
to remove all application settings and content stored on your computer. NOTE:
The toggle button will be blue
when the feature is enabled.
Click the Send Product Feedback
tab which is beside the Technical Support tab.
Select the topic of your feedback, then provide a description of the issue on the space provided. You may also include your Email address.