09/28/18 20:59 PM  

RingCentral App (Glip) - Mobile | Not receiving push notifications

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SummaryPush notifications from the RingCentral App are only sent at each 60-second break in a conversation. If you are not receiving these notifications on your iOS or Android device, it is possible that the notification for the App is not enabled.
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RingCentral App (Glip iOS and Android) - Not receiving push notifications


Push notifications from the RingCentral App are only sent at each 60-second break in a conversation. You will receive a notification at each 60-second break in a conversation when you are offline (signed out from the App or when the App is closed) or have been inactive for 30 minutes or more. This helps to avoid receiving multiple notifications for every single message in an active conversation. 

If you are not receiving push notifications for RingCentral App on your mobile device, it is possible that the notification for the App is not enabled.


Click on links below to learn how this can be resolved on your mobile device.

iOS 
Android


 

iOS

There are 2 ways of resolving the issue on your iOS device.

Uninstalling and reinstalling the app
Adjusting the time before reinstalling the app


 

Uninstalling and reinstalling the app

Uninstall the RingCentral App on your iOS device. Wait for 24 hours, then reinstall the app.


 

Adjusting the time before reinstalling the app


1. Uninstall the RingCentral App. 

2. Turn OFF your iOS device, then switch it back ON

3. Go to Settings > General > Date & Time. Set the date a day ahead or more. 

4. Turn OFF your device once again, then turn it back ON

5. Reinstall the app.


 

Android 

NOTE: Menus mentioned below may be different from those on your Android device.


1. Go to Settings.

2. Tap Sounds and notification under Device.

3. Tap App notifications.

4. Tap RC Glip and make sure that Block notifications is OFF.

 


See Also

Glip | Overview 

 

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