05/18/17 22:50 PM  

Provisioning your Cyberdata V3 Paging Device

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SummaryHow do I provision my Cyberdata V3 paging device with the RingCentral service?
Details
RingCentral has 2 provisioning types for your Cyberdata V3 Paging Device:

1. As a RingCentral Paging Device

• Does not utilize a Digital Line. This means that the device does not incur Digital Line cost during use. 
• The Cyberdata V3 will appear in the Devices portion of the Phones & Devices section of your RingCentral Online account.
Cannot be reached by phone number.
• Allows the paging server to be grouped with phones for additional coverage.
• Access to Paging Device is managed in Paging Group.

2. As a Third Party SIP Device

• Requires a Digital Line. This means that the device incurs full cost of a Digital Line.
• Allows utilization of pre-recorded pages.
Necessary for NightRinger provisioning.
• Paging device is accessible by anyone who knows the extension or phone number associated with the device.

Configuring your Cyberdata V3 Paging Device

To provision your Cyberdata V3 Paging Device, follow the steps below: 

Step 1: 

Get the paging device's Provisioning Details from your RingCentral online account.

Step 2: 

Log in to Cyberdata's User Interface by entering its IP Address on your Web Browser. The IP address can be retrieved by connecting an analog phone or paging speakers to the Paging server and quickly pressing and releasing the RTFM switch located on the rear of the device.

NOTE: For more information on how log in to your Cyberdata's User Interface, you may visit Cyberdata's Troubleshooter page or Cyberdata's Knowledgebase page
 
Default Username: admin
Default Password: admin
Firmware Version: v7.2.0 (If Firmware Update is required, click here)

Step 3: 

On the Networking tab, ensure that DHCP is enabled under IP Addressing. The DHCP Timeout should be smaller than the DHCP lease provided by your router. Cyberdata renews its DHCP lease at this interval. Click Save.

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Step 4: 

Click on the SIP Config tab, and then enter the provisioning data from your RingCentral Online account.
 
• SIP Server
• Remote SIP Port
• Local SIP Port
• Outbound Proxy
• Outbound Proxy Port
• SIP User ID
• Authenticate ID
• Authenticate Password

The following should also be set: 
 
Check the box for Register with a SIP Server
Set Re-registration Interval to 30 seconds
Leave Keep Alive Period at 0
Ensure Unregister on Reboot is NOT checked
Check the box for Disable rport Discovery
 
NOTE: All Data is labelled in the RingCentral Online account with the same tag as shown in Cyberdata's User Interface. 

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Click Save.

Step 5: 

Click on the PGROUPs Config tab, and then check Bypass DTMF. This ensures that all pages submit to PGROUP 00. Click Save.

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Step 6: 

Click on the Autoprovisioning tab, and then check Disable Autoprovisioning. This ensures that the device retains the manual provisioning data from the SIP Config page. Click Save, and then Reboot.

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Configuring Cyberdata's Nightringer function

Step 1: 

Access to both service.ringcentral.com, and the Cyberdata IP Interface are required to proceed.
 
• The IP address can be retrieved by connecting an analog phone or paging speakers to the Paging server and quickly pressing and releasing the RTFM switch located on the rear of the device. For more information on how log in to your Cyberdata's User Interface, you may visit Cyberdata's Troubleshooter page or Cyberdata's Knowledgebase page
 
Default Username: admin
Default Password: admin

 


Step 2: 

Assign the Nightringer function to an extension. This can be done in 2 ways: 

If an extension is already available
Create a new extension

If an extension is already available

Step 1:

Step 2:

Under Admin Portal, click Users. The User list will automatically load. 
Under Users With Extensions, click the name of the User that you want to modify.

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Step 3:

Click on Phones & Numbers, and then click Add Phone.

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Step 4:

Select the Location of your device, and then click Next.

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NOTE: For instructions on how to add a Desk phone that will be used in an International location, go to Adding a RingCentral Global Office Number through the Online Account.

Step 5:

Select Other Phones, and then click on Existing Phone
You will see a pop-up with a note: Select this option if you have your own unlocked SIP compatible device you'd like to use.
Click Add to Cart

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Step 6:

Specify the number of Phone Number / Digital Line  under QTY, and then click Next.

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Step 7:

You will be given 2 options for your Existing device's number. 

a. Use an Existing Number from your account - You can select any non-Toll-Free number assigned to either your Company Auto-Receptionist, or Special Extensions on your account. A Special Extension can either be a Message-Only Extension or an Announcement-Only Extension.

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b. Purchase a New Number for your account - You can purchase a Phone number to be assigned as a Digital Line to your Existing device. 

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Step 8:

Select the device where you want to assign the number by ticking the box next to it, and then click Assign to Selected.

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Step 9:

The Phone number assigned to the Existing phone is shown. Click Next.

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Step 10:

Select the Emergency Address that will be assigned to the phone.
• If you have set an Emergency Address for a device before, you can select it from the drop-down menu.
• If the Emergency Address for this device you are adding is different from a previously set Emergency Address, click New.

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When you select New, the page will redirect to a window where you can Add new Emergency Address.
Fill out the Emergency Calling Address form.
Make sure you read the terms and conditions, then tick the checkbox to Accept the Terms, and then click I Accept.
 
NOTE: Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.
 
IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada, 999/112 in the United Kingdom, and such other Emergency Call Services as applicable in other countries) from this RingCentral Desk phone. Be sure to update this address anytime you change the location where you use this RingCentral Desk phone.

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Step 11:

Select the device where the Emergency Address will be applied, and then click on Assign to Selected.

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Step 12: 

Click Next.

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Step 13:

Select the Shipping Address. There is no phone to be shipped since you already have an Existing phone for the Digital Line. We only need to do this as part of the needed steps.

You can select a Shipping Address from the drop-down list. You can also add a New Shipping Address by clicking on New.

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If you click New to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address so you can use it in the future, and then click Add.

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Step 14:

Select the Existing Device, and then click Create Shipping Group.

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Step 15: 

Click Next.

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Step 16: 

Tick the checkbox to acknowledge and accept the charges for the Phone number / Digital Line, and the click Next.

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NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.  

Step 17:

Click Done.
 
Click here to continue configuring the Nightringer function.

Create a new extension for Nightringer

Step 1: 

Go to Admin Portal > Users, and then click Add User.

new night ringer - add user
 

Step 2: 

Select the User's Location, and then click Next.

new night ringer - select location

Step 3: 

Under Add Users with Phones, specify the number of Users that you wish to add to the account, choose the State and Area Code of the phone number you wish to assign to the User you are adding, and then click Select Phone.

new night ringer - select area and number of users

Step 4: 

Click Select under Existing Phone.

new night ringer - select existing phone

Step 5: 

Click Add Users, and then click Next.

new night ringer - select existing phone

Step 6: 

Follow the onscreen instructions until finished.

Step 7: 

Go to Admin Portal > Users, and then select Unassigned Ext. This section is where you will be able to find the new User that you just added.

new night ringer - unassigned extension
 

Step 8: 

Assign an Extension Number, First and Last Name, and Email Address, and then click Save & Enable.

new night ringer - enter extension info

Step 3: 

Go to Phone System > Phones & Devices.

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then select the Line that you will be using to configure the Nightringer function. Click Setup and Provision

new night ringer - select setup and provision

Step 4:

Select Other Phone, and then click Next.

new night ringer - select other phone

Step 5: 

You will be able to see the Provisioning information needed to configure the Nightringer function of your Cyberdata Paging device.

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Step 6: 

Open the Cyberdata Paging device's User Interface, and then click the Nightringer tab. Insert the following Provisioning information:
 
Cyberdata UIRingCentral Provisioning Information
SIP ServerSIP Domain (Do not include the port assignment on the end)
Remote SIP PortSIP Domain port assignment
Local SIP Portautomatically set (Default is 5061)
Outbound ProxyOutbound Proxy (Do not include the port assignment on the end)
Outbound Proxy PortOutbound Proxy port assignment
User IDUser Name
Authenticate IDAuthorization ID
Authenticate PasswordPassword
Re-registration Interval100

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