02/15/18 19:40 PM  

RingCentral Global Office Calling Regions

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SummaryWhat are the RingCentral Global Office Calling Regions?
Details

RingCentral Global Office provides a single phone system to companies that have offices around the world. This phone system is cloud-based and can be used on desk phones, desktop apps as well as mobile apps, streamlining the management of the phone system across your international branch offices.

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RingCentral Global Office grouped the different countries where Global Office is offered via Calling Regions. See RingCentral Global Office Overview for more information on Global Office feature and benefits.

Below are general Calling Region information and limitations specific to each Calling Region.

• 38 supported countries for Global Office divided into four Calling Regions.

• Shared minutes coming with a Global Office number for a specific country only cover those calls to the destination countries within the same Calling Region.

• All calls to non-supported countries included in Global Office Calling Region are paid calls with international rates.

• Inbound calls to Global Office numbers are free, EXCEPT for Philippines, India, Malaysia, and Taiwan Global Office numbers which are charged with international rates.

• No Business SMS for supported Global Office countries (Only extension-to-extension text among colleagues & departments).

• Global Office numbers are available in select city codes.

• Shared minutes do not cover any premium calls to supported countries in a Calling Region. International Inbound Numbers (IVNs) do not come with any shared minutes. All outbound calls will be charged with international rates. Inbound calls may be charged in some countries.

• 6-digit extension support for RingCentral Accounts with 1000+ users (For Countries with overlapping dial plans (e.g. Australia & Luxembourg)

• Incoming calls from 6 digit number will be seen correctly
• Call back will route to on-net extensions
 

Calling RegionCountryRequire Proof of addressInclude 1,000 calling minutesEmergency ServicesEnable Outbound Calls from RingCentral Phone (as a 2nd device)
North AmericaUnited StatesNoYesYesYes
North AmericaCanadaNoYesYesYes
LATAMArgentinaYesNoYesNo
LATAMBrazilYesNoYesNo
LATAMMexicoNoYesYesYes
LATAMPeruYesNoYesNo
APACAustraliaNoYesYesYes
APACChinaYesNoYesNo
APACHongkongYesYesYesNo
APACIndiaYesNoYesNo
APACJapanYesYesYesNo
APACMalaysiaYesYesYesNo
APACNew ZealandNoYesYesYes
APACPhilippinesYesNoNoNo
APACSingaporeYesYesYesYes
APACSouth KoreaYesYesNoNo
APACTaiwanYesNoNoNo
EMEAAustriaYesYesYesYes
EMEABelgiumYesYesYesYes
EMEACzech RepublicYesYesYesNo
EMEADenmarkNoYesYesYes
EMEAFinlandYesYesYesNo
EMEAFranceYesYesYesYes
EMEAGermanyYesYesYesNo
EMEAIrelandYesYesYesNo
EMEAIsraelNoYesNoYes
EMEAItalyYesYesYesNo
EMEALuxembourgYesYesYesNo
EMEANetherlandsYesNoYesYes
EMEANorwayYesYesYesNo
EMEAPolandNoYesYesYes
EMEAPortugalYesYesYesNo
EMEARomaniaYesYesYesYes
EMEASlovakiaYesYesYesNo
EMEASpainYesYesYesNo
EMEASwedenYesYesYesNo
EMEASwitzerlandYesYesYesYes
EMEAUnited KingdomNoYesYesYes


*When a Global Office Digital Line is assigned to a desk phone, a user can make an outbound call from RingCentral Phone directly without via RingOut.


Calling Regions
 
North America
United States, Canada


All calls to United States and Canada are unlimited, covered by the account’s office’s unlimited United States & Canada calling minutes.
 

EMEA
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom


• No emergency call support from RingCentral Phone for France, Netherlands, and Switzerland.

• Customers cannot add a Global Office number (Digital Line) from their online accounts (Service Web) for Germany, Ireland, and Spain.

• Only the RingOut option is available when making an outbound call from RingCentral Phone for Germany, Ireland, and Spain.

• 6-digit extension support for RingCentral Accounts with 1000+ users (For Countries with overlapping dial plans (e.g. Australia & Luxembourg)

• Incoming calls from 6 digit number will be seen correctly
• Call back will route to on-net extensions

 
APAC
China, Hong Kong, India, Japan, Malaysia, Philippines, Singapore, South Korea Taiwan, Australia, New Zealand

• Global Office for Philippines and India do not come with any shared calling minutes. All inbound and outbound calls are paid calls with international rates.

• Customers cannot add a Global Office number (DL) from their online accounts (Service Web) for countries: Philippines, Singapore.

• Physical address proof prior to procurement from the underlying carrier.

• Only the RingOut option is available when making an outbound call from RingCentral Phone for Philippines, Singapore.

• 6-digit extension support for RingCentral Accounts with 1000+ users (For Countries with overlapping dial plans (e.g. Australia & Luxembourg)

• Incoming calls from 6 digit number will be seen correctly
• Call back will route to on-net extensions
 

LATAM
Argentina, Brazil, Mexico, Peru


• Global Office for Argentina supports Buenos Aires.

• Global Office for Brazil supports Sao Paolo and Rio de Janeiro.

• Global Office for Argentina, Brazil, and Peru includes local toll-free calling and supports Caller ID.

• Customers cannot add a Global Office number (DL) from their online accounts (Service Web) for countries: Argentina, Brazil, and  Peru.

• Numbers on Demand are available to Global Office for Argentina, Brazil, and Peru.

• Customers in Argentina, Brazil, and Peru are required to submit additional signed documents (User Authorization and STFC for customers in Brazil)

• Customers of Global Office for Argentina, Brazil, and Peru will receive an additional end of month bill for usage (does not include the minutes).


See RingCentral Global Office: Brazil In-country and International Calling Rates for more information.

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