RingCentral is phasing out the Legacy Softphone in favor of the new RingCentral Desktop App. The new app features Call Monitoring, Head Up Display (HUD), enhanced security and a lot of other exciting features not found in the legacy softphone.
Customers who haven’t upgraded yet to the RingCentral Desktop App and are still using the old softphone will receive a notification to upgrade to the RingCentral Desktop App, when launching the old softphone. Clicking No on the prompt will close the softphone and will prevent the customer from using it.
Clicking Yes will immediately download the update.
After the RingCentral Desktop App has been installed, the old softphone will have to be uninstalled so that the new one will work properly.
Uninstalling the Softphone
Close the Application
Click Show hidden icons
Right click the Softphone icon and then select Exit
Uninstall the Application
> Control Panel
Click Uninstall Program
Select RingCentral Softphone
and then click Uninstall