08/03/18 17:09 PM  

Deskphones - Assisted Provisioning | Polycom | Setup 3rd Party/BYOD phones | RingCentral

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SummarySetup 3rd party/BYOD phones to work with RingCentral


Setup 3rd Party/BYOD Polycom phones to work with RingCentral | Assisted Provisioning


Supported Phones

SPIP 321/331/335/450/550/560/650/670/7000
VVX 300/301/310/400/410/500/600

NOTE: List may change. Check this article for an updated list: RingCentral - List of Supported Phones 

Requirements before you proceed to setup your phone:

• Make sure your Polycom phone is supported by assisted provisioning: Check if your phone is listedRingCentral - List of Supported Phones
IMPORTANT: If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed

You may encounter an error that the phone is not registering with RingCentral. This may mean that the phone is locked with your previous provider. Please contact your previous provider's support to have the phone unlocked.

• You need to add a Local Phone Number and assign the Phone number to your Desk phone before you can configure your phone via assisted provisioning.

How to setup/provision your Polycom phone

1. Log in as an Administrator to your RingCentral Online Account.
2. Go to Admin Portal > Phone System > Phones & Devices

3. Under User Phones, look for the Existing phone > click Setup and Provision.

User-added image

4. Click Polycom IP Phones > Select Polycom phone model that you will provision > click Next.

NOTE: If your phone is not on the list it means that it is not supported via assisted provisioning. Go to Manual Provisioning: Polycom phones for steps on how to configure your device.

User-added image

5. Reset your phone. Depending on the phone model, reset instructions may vary. Please follow the reset instructions for the specific phone model. See example below. 

Enter the MAC Address on the space provided. Steps are provided on how to locate your phone's MAC Address > Click Next after resetting your phone and entering the MAC Address. 

NOTE: The Media Access Control (MAC) Address is usually found at the back of the phone or through the Phone status menu. It should have 12 characters and should consist of the numbers 0-9 and letters a-f.

User-added image

6. Follow the steps on provisioning your phone.

User-added image

Checking the Status of your Phone

To check if your Polycom phone is Online after assisted provisioning, go to Admin Portal > Phone System > Phones & Devices > User Phones. Your phone is Online when you see a Green Check User-added image next to it. 

See Also: 

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