06/19/18 18:04 PM  

Assisted Provisioning: Polycom SIP Phones

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SummaryThe steps below detail the process for connecting your Polycom phone via assisted provisioning. Before performing the steps, you must have a number added.

Assisted Provisioning: Polycom SIP Phones


• Check on this list if your Polycom phone is supported by assisted provisioning: RingCentral - List of Supported Phones
• If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed.
• You need to add a Local Phone Number and assign the Phone number to your Desk phone before you can configure assisted provisioning.


How to Provision your Existing Polycom Phone


1. Log in as an Administrator to your RingCentral Online Account.

2. Under Admin Portal, select Phone System, and then click Phones & Devices.

3. Under User Phones, look for the Existing phone that you wish to assign to your Polycom phone. Select the number that you want to assign to your Polycom Phone and click Setup and Provision.

User-added image

4. Click Polycom IP Phones, then click Select on the  Polycom phone that you will provision, and then click Next.

NOTE: If your phone is not on the list, go to Manual Provisioning: Polycom phones for steps on how to configure your device.

User-added image

5. Follow the instructions to reset your phone then enter the MAC Address on the space provided (steps are provided on how to locate your phone's MAC Address.) Click Next after resetting your phone and entering the MAC Address. 

NOTE: A Media Access Control (MAC) Address is a code that uniquely identifies a hardware device in a network. It is usually found at the back of the phone or through the Phone status menu. It should have 12 characters and should consist of the numbers 0-9 and letters a-f.

User-added image

6. Follow the steps on provisioning your phone.

User-added image

Checking the Status of your Phone

To check if your Polycom phone is Online after assisted provisioning, go to Admin Portal > Phone System > Phones & Devices > User Phones. Your phone is Online when you see a Green Check User-added image next to it. 

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