05/08/17 19:25 PM  

Connecting your RingCentral Desk Phone to your Network

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SummaryI received the phone I ordered from RingCentral. How do I set it up?
Details
RingCentral provides reliable, high-quality voice service. Your local network, your internet connection, and your router devices all contribute to overall call quality. Phones ordered from RingCentral are pre-configured, fully provisioned, and ready for calls. Just plug phones into a high-speed internet connection to get started.

Follow these steps to set up your RingCentral desk phone for the first time:

Step 1. Test your internet connection bandwidth.

Use the following tests to make sure your internet has enough capacity to deliver high call quality:
 
Capacity Test 
This test will help you determine the maximum number of simultaneous RingCentral VoIP calls that can be supported on your broadband connection. 

VoIP Quality Test 
This test will simulate VoIP calls between your computer and RingCentral and will provide an estimate of the voice quality you should expect when using our service. 
 

Step 2. Configure your modem.

Verify that your modem is in IP pass-through or bridge mode. You can contact your Internet Service Provider for instructions.
 

Step 3. Buy / Configure your router.

Find your router here and configure according to the instructions. You may need to purchase a new router if the one that you are currently using is not on the list.
 

Step 4. Plug in your phones.

For best audio quality and connection stability, plug your phones directly into the network, then plug your computer network cables into the back of the phone. To know where to plug the cables at the back of your RingCentral phone, go to Setting up your RingCentral phone.


Recommended network setup

In order to have your phone system run successfully, it is essential to have your network set up correctly.
 
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Connecting your RingCentral device

To set up your phones, follow the steps below:

Step 1: 

Attach the handset to your phone base using the coiled cord provided, if applicable. Click on the links below for the image.
Polycom phones - Handset port
Cisco phones - Handset port
Cisco SPA-122 Analog Telephone Adapter - Phone 1 port

Step 2: 

If you are not using PoE (power over Ethernet), connect your phone to the A/C adapter device.

Step 3:

Plug the Ethernet cable into the WAN port on your phone.
Polycom phones - LAN port
Cisco phones - SW port
Cisco SPA-122 Analog Telephone Adapter - INTERNET port

Step 4:

Plug the other end of the Ethernet cable into your router or switch.

Step 5: 

Once your RingCentral phone detects an internet connection, it will automatically download and run the provisioning configuration. 

IMPORTANT: You phone will restart several times while provisioning. DO NOT manually turn off your phone during this process.  
 

How do I tell if my phone is Online?

You will know when your phone is online and properly provisioned by checking the following:
 
• When your phone is provisioned and online, it should display the Date and Time set on the extension where the phone is assigned to. 
• You can check the phone's status through the RingCentral Online account. Scroll down for instructions.
 
NOTE: You need to be an Administrator or a User with access to Phones & Devices to perform the steps below.

Step 1: 

Step 2: 

Under Admin Portal, click on Phone System.

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Step 3: 

Click on Phones & Devices

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Step 4:

Under Phones & Devices, you should see the Serial Number of the device that was provisioned. If the device is showing the Serial Number, and a Green check User-added image under the Status, it means that the device has been registered and provisioned with RingCentral.
 

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Step 4: 

When you click on the device, you should see the Phone Details section. The Phone Nickname should appear on your phone's screen and the Status should show Online
 
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NOTE: If the Phone Details show Order in progress: Check Status, and the phone is Online, you just need to restart the phone 3 times to allow the server to refresh and register the Serial Number associated with your device. If your phone is still Offline after doing the above steps, please Contact RingCentral Support
 

Polycom Phones 

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Cisco Phones 

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Cisco SPA-122 Analog Telephone Adapter

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See Also: 

RingCentral Online Device Order Tool 
Checking the Shipping Status of Ordered Phones 
Phones & Devices Overview


 

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