02/21/18 18:17 PM  

RingCentral Global Office Frequently Asked Questions

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SummaryGlobal Office Frequently Asked Questions

RingCentral Global Office FAQ

1. I have an Office Standard plan. Can I purchase more pooled minutes for a purchased Global License?

No, your RingCentral Office License is tied to your domestic Office plan. Each Global Office comes with 1,000 shared across the account. Shared minutes coming with a Global Office number for a specific country only cover those calls to countries within the same Calling Region. Excess minutes will be billed by the International rate based on the destination or you may buy International Calling credits bundle. For more information, go to Purchasing an International Calling Credit Bundle.


If you have five (5) Global Office Licenses for employees in the UK and France, you will have a total of 5,000 minutes shared across the account for outbound calls to customers in EMEA Calling Region. For more information on Calling Regions, go to RingCentral Global Office Calling Regions.

You can upgrade your service plan to Premium or Ultimate by calling support. Upgrading will give you more pooled minutes.

2. How will RingCentral Global Office be billed?

The billing is based on the account's home country. Customers with US accounts will be billed with US currency for purchases of International Licenses and devices.

3. How long will it take for an employee in an international office to receive a device?

Devices shipped to the UK normally takes 3 to 5 business days. Devices shipped to France, Germany, Spain, Ireland, Switzerland and the Netherlands may take 5 to 15 days.

4. Why can't I add a German number from the online account?

RingCentral currently does not have a number pool for German numbers. Other countries are also unable to add a number from the online account, go to RingCentral Global Office Calling Regions for more information on these countries.  

5. Can I order the same phone devices for International offices?

Yes, RingCentral offers the best-in-class options for US, Canada, France, Germany, Netherlands, Spain, Ireland, Switzerland, and UK.

6. Which accounts are eligible for RingCentral Global Office?

RingCentral Global Office is available to RingCentral Office Standard/Premium/Ultimate (2+ tiers). 

7. What are the different RingCentral Global Office Categories?

Global Office is an add-on service. The pricing may vary on select countries and tiers. For more information, go to https://www.ringcentral.com/office/features/global-office-communications/pricing.html.

8. Will I automatically have Unlimited Global Calling with my current RingCentral plan?

Global Office Unlimited is only available to new RingCentral US and Canada accounts. See RingCentral Global Office Overview for more information.

9. What phones are offered for Global Office?

Below are the phones offered for the Global Office.
Polycom Phones
UKPolycom IP 5000 Conference Phone, Polycom IP 6000 Conference Phone, Polycom VVX101, Polycom VVX201, Polycom VVX311, Polycom VVX411, Polycom VVX501, Polycom VVX601, and Polycom RealPresence Trio 8800 Conference 
Other Global Office CountriesPolycom IP 5000 Conference Phone, Polycom VVX311, Polycom VVX411, Polycom IP 6000 Conference Phone, Polycom RealPresence Trio 8800 Conference , Polycom VVX101, Polycom VVX201, Polycom VVX501, and Polycom VVX601
Cisco Phones
UKCisco Linksys 2102 ATA, Cisco SPA-303 Desk Phone, Cisco SPA-508G Desk Phone, Cisco SPA-514G Desk Phone, and Cisco SPA-525G2 Desk Phone
Other Global Office CountriesN/A
Yealink Phones
UKYealink W56P Cordless Phone
Other Global Office CountriesN/A
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