05/08/17 19:34 PM  

Understanding the Difference between a Global Office Extension and International Inbound Numbers

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SummaryWhat is the difference between a Global Office Extension and International Inbound Number?
Details

A RingCentral Global Office Number is required to be associated with a hard phone (IP Phone), or RingCentral Desktop app. An International Inbound Number is an add-on service that can be dialed locally to connect to an extension in the account, and serve as a caller ID without the need to be assigned to an IP Phone or RingCentral Desktop app.

Adding a User with Phones will enable the purchase with shared minutes. When a number is assigned to a User's hard phone and using the RingCentral Desktop app as a second device, outbound calls from the RingCentral Desktop app can only be made via RingOut for countries that require Proof of Address.

Adding a User without a phone, will only add an International Number to your account. The International Number assigned to the extension will not come with any shared calling minutes.

Check out the table below for more information.
 
Global Office Number vs. International Inbound Number
 Global Office NumberInternational Inbound Number
Include Digital Line 

A Digital Line is a number that can be associated with a hard phone or 
YesNo
Regional Dial Plans with shared calling minutes to countries within the same Calling ZoneYes
(1000 minutes per Digital Line, per month)
No
(all outbound calls are charged with International Rate)
Require a dedicated phone (IP Phone or RingCentral Desktop app)YesNo
Local Numbers supportYesYes
Extension-to-extension dialing YesYes
Quality of Service for local calls YesNo
Emergency Service support

NOTE: Global Office numbers are enabled Emergency Services unless specified.  For more information go to RingCentral Global Office Calling Regions.
YesNo
Country specific Bring Your Own Device (BYOD) on-boardingYesNo

 
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