10/20/18 00:24 AM  

Integrations - RingCentral for Skype for Business | Inbound and Outbound Calling

« Go Back


SummaryRingCentral for Skype for Business allows you to make and receive RingCentral calls. The incoming call controls let you answer, forward, or ignore the call, send a call directly to voicemail, or send a quick message to the caller. The active call controls let you mute, hold, transfer, record, or flip the call, as well as access the keypad.

Inbound and Outbound Calling on RingCentral for Skype for Business

RingCentral for Skype for Business allows you to make and receive RingCentral calls, send and receive SMS texts, initiate RingCentral online meetings and audio conferences. 

Click on links below to learn more.

Incoming Calls
Call Controls
Making Calls 
Local dialing for Global Office Users

Incoming Calls

When an incoming call arrives, you can do the following:

• Answer a call
• Send a call directly to voicemail
• Forward the call
• Ignore the call
• Send a quick message to the caller

Incoming call

[Back to Topics]

Call Controls

When you answer a call, you have the option to do the following:

• Mute the call
• Access the keypad
• Place the call on hold
• Transfer the call
• Record the call
• Flip the call

RingCentral for Skype for Business also allows you to deal with multiple calls at the same time. If you are on a call and a new call arrives, your current call with be automatically put on hold when you answer the new call. You can easily switch between calls within the RingCentral for Skype for Business.

Cal Controls

[Back to Topics]

Making a Call

Click the Call button which can be found in the widget at the bottom.

Making a Call

Enter the number to call, then click the Call button.

Placing a call

[Back to Topics]

Local dialing for Global Office Users

1. Set Region: select the proper dialing plan by specifying the country and area code on Settings > Region page

• The available dialing plan options (shown as countries) are those that have been purchased by the account with digital lines. 

• Users can select the country they locate in from the ‘Country’ dropdown list. The default option is the country of the company’s main number. 

• Area code setting applies to CA and US only. 

2. E.164 format all phone numbers in the ‘To’ and ‘From’ fields and login account. 

3. Do local dialing by entering a short number in the To field, the app will add the country code w/ area code to the number following the Region settings of the logged in user. 

For example, a UK Global Office user who selects the corresponding dialing plan for the UK will no longer need to dial 011442035551212 or +442035551212 and can now simply enter 0203551212 or 203551212 to call that local number. 

NOTE: If you have no access to the Call feature, you will see an error message about having no access to the feature. 

Was this information helpful?

Tell us why and what can we do to improve this information