10/20/18 00:25 AM  

Integrations - RingCentral for Skype for Business | Send and Receive Messages

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SummaryRingCentral app for Skype for Business allows you to make and receive RingCentral calls, send and receive SMS texts, initiate RingCentral online meetings and audio conferences. Follow the steps below to learn more about sending and receiving messages on the RingCentral app for Skype for Business.


RingCentral for Skype for Business: Sending and Receiving Messages

Receiving a message
Sending a message

Receiving a message

When you select the Messages tab in the RingCentral for Skype for Business app, you will see the conversations, with new messages highlighted in blue.

Sending a message

You can access this feature either from the mini app SMS tab directly, or from the SMS with RingCentral option from the Skype for Business contact menu.

sfb menu messages

• You need to select a From number and a To number and input text to send.
• Each message can have a maximum length of 1,000 characters.
• After the message is sent, you will see the Conversation page.
• You can view all conversations they have via the Back icon on the Conversation page. 

sfb messages back

You can also hover on a Skype for Business contact and select SMS with RingCentral. The contact’s name and phone numbers will be populated in the drop-down below the To field in the RingCentral for Skype for Business.

 sfb hover on contact messages

NOTE: If you have no access to SMS service, the app will prompt you: SMS is not supported for your RingCentral number. Please contact your account administrator for an upgrade.

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