07/13/16 01:05 AM  

RingCentral for Skype for Business: Sending and Receiving Messages

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SummaryHow do I send or receive messages on the RingCentral app for Skype for Business app?
RingCentral app for Skype for Business allows you to make and receive RingCentral calls, send and receive SMS texts, initiate RingCentral online meetings and audio conferences. Follow the steps below to learn more about sending and receiving messages on the RingCentral app for Skype for Business.

Receiving a message
Sending a message


Receiving a message

When you select the SMS tab in the RingCentral for Skype for Business app, you will see the conversations, with new messages highlighted in blue.

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Sending a message

You can access this feature either from the mini app SMS tab directly, or from the SMS with RingCentral option from the Skype for Business contact menu.

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• You need to select a From number and a To number and input text to send.
• Each message can have a maximum length of 1,000 characters.
• After the message is sent, You will see the Conversation page.
• You can view all conversations they have via the Back icon on the Conversation page. 

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If you right-click on a Skype for Business contact and select SMS with RingCentral, the contact’s phone numbers saved in RingCentral and Skype for Business will be populated in the drop-down below the To field in the RingCentral for Skype for Business app.

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NOTE:  If you have no access to SMS service, the app will prompt you: SMS is not supported for your RingCentral number. Please contact your account administrator for an upgrade.

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