05/30/18 00:57 AM  

RingCentral Phones Function Keys: * and # Codes

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SummaryThis article shows the list codes and shortcuts that you can use on your RingCentral phones to perform certain functions such as transferring calls, call recording and etc.
Details
 

RingCentral Phones Function Keys: * and # Codes

 
You may use these codes / shortcuts on any RingCentral provisioned desk phones or RingCentral Phone for Desktop and Mobile. 
 
FUNCTION
KEY CODE
DETAILS
Open the Interactive Voice Response (IVR)
  *
When you are calling your extension or Direct Number, press * to open the RingCentral Interactive Voice Response.
Call Flip
  *1-8
During an active call, press *1 up to 8,  to initiate Call Flip.
Call Recording Start / End
  *9
During an active call, press *9  to Start / End the Call Recording. See On-Demand Call Recording.
Caller ID Block
  *67 + 10 Digit Number
When placing an outgoing call, dialing *67 before the 10 Digit Number will Block your outgoing caller ID on a per call basis.
Intercom Call
  *85 + Ext Number
When placing an outgoing call to another Extension, dialing *85 before the Extension Number will place an Intercom call

Example:  (*85102 for Ext 102)
Voicemail
  *86
Dialing *86 on your RingCentral provisioned Desk phone will allow you to listen to your Voice Messages over the phone. 

For more information, see  Checking your voicemail over the phone | RingCentral.
Call Park  
  *800-899
Press * and then the Park Location Extension (ext 800 to 899) to pick up a Parked Call.

For more information, see Parking a Call on your RingCentral Phone.
Call Return
  *69
Calls last incoming call even if unknown
Do-Not-Disturb
  *37
Hold
  ##
During an active call, press ## to place your call on hold.
Transfer to Voicemail
  Cisco: Blind Transfer key | *0 | Ext number

  Polycom: Transfer key | Blind key | *0 | Ext
Sends caller directly to Voicemail.
Blind Transfer
  ## Ext * or ## Ext #
Blind Transfer from any phone.
Call Park
  ##*3
During an active call, press ##*3 to Park a call

For more information, see  Parking a Call on your RingCentral Phone.
External Transfer
  ##*1<10 Digit Number>
This will transfer the call externally showing the original caller's ID, not the extension transferring it.
Internal Transfer
  ## Ext #
This will transfer the call internally showing the original caller's ID, not the extension transferring it.
Connect Directly to Voicemail
  # 
If you are calling an extension and press the # key, it sends you directly to that extension's voicemail without having to speak to the person. 

NOTE: This command does not apply to Call Queues.
Page
  *84 + group number + #
To page a group from a mobile phone or desk phone without a soft-key, dial *84  followed by the Group Number + # .

Make your announcement and hang up when finished.
Mute Conference Bridge Music
  *#903#
If you are the only participant on a RingCentral Conferencing Bridge, *#903# will mute the hold music.

 

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