08/30/18 22:55 PM  

RingCentral Phone Mobile - Integrated Calling

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SummaryThe RingCentral Phone Mobile App features Integrated Calling which makes it possible for an iOS device to manage calls without unlocking the screen and without losing an ongoing call or an incoming call. This feature can be enabled or disabled on the app's settings.
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RingCentral Phone Mobile - Integrated Calling

The RingCentral Phone Mobile App has incorporated CallKit — a capability provided by Apple which gives the RingCentral app more control of the iOS device when in a call and allows the user to answer calls more easily when the device is locked. CallKit allows an ongoing RingCentral call to remain active even if a second call comes to your mobile number while using the RingCentral app.

The RingCentral Integrated Calling feature makes it possible for an iOS device user to manage multiple calls without unlocking the screen, and without losing an ongoing call or an incoming call. A user can simply manage the feature by either enabling or disabling the Integrated Calling feature on your RingCentral Phone Mobile App settings. 

With Integrated Calling, iOS device users are provided with a better call experience — an incoming screen appears, allowing them to interact with the call with 1-touch, either from a locked screen or when engaged in an active RingCentral call.

Click on links below to learn more.

Features
Key Feature Benefits
Minimum Requirements
Bluetooth Support
Differentiating a RingCentral Call from a personal call ​
Call Log visibility 
What happens if I press the Power button during an active call?


Features

• Answer calls from the locked screen just like a native call.
• No more fumbling with the incoming call push notification.
• Users can choose to answer, reject, or send incoming calls to voicemail when in an active call.
• No more abrupt interruptions and calls put on hold undesirably.
• Includes native Bluetooth support.

NOTE: See RingCentral Phone Mobile App - Integrated Calling - Sample Screens for more information.

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Key Feature Benefits

The RingCentral Integrated Calling feature makes it possible for iOS device users to have a more elegant experience when interacting with or handling an incoming call from a locked screen or when on an active call. 

 Avoid call interruption — RingCentral calls will not be interrupted by incoming mobile calls anymore. Remain connected to your RingCentral call and choose to either answer, end, send the incoming call to voicemail, or send a pre-filled message to the caller. 

 Answer RingCentral (VoIP) calls without unlocking your phone screen.

 Control your RingCentral call using Bluetooth devices.

NOTE: See RingCentral Phone Mobile App - Integrated Calling - Sample Screens for more information.

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Minimum Requirements

• iOS version: iOS 10.x
• RingCentral Phone Mobile App version: 8.3.1

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Bluetooth Support

Native Bluetooth support is included for the wireless headset. This is beneficial for users who want to make or handle calls in the car or while out of the office. The standard Bluetooth call controls on the headset allow the user to initiate or end a call.

Bluetooth Support

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Differentiating a RingCentral call from a personal call

RingCentral calls are displayed as "RingCentral Audio" in the incoming call screen and in the native call log, whereas a personal call would only display a contact's name or just a number.

RingCentral callPersonal call
RingCentral callPersonal call

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Call Log visibility

RingCentral calls will be listed in the iOS device's native call log when Integrated Calling is enabled. Missed calls are displayed in red, and users can return a missed call by tapping a number on the call log. RingCentral calls are labeled as "RingCentral Audio" underneath the caller ID. The users also have a set of standard features available to call or text a contact that is in the call log.

NOTE: You may disable Integrated Calling, however, this setting would cause your RingCentral calls to be interrupted by incoming mobile calls.

iOS Call Log

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What happens if I press the Power button during an active call?

When handling a call, the ‘Power’ button can be used to turn off the display. However, it may terminate the call as described in the following scenario presented in the table below.

Power/Listening ModeEar (Normal)
Headset
Speaker
Press the "Power" buttonCall TerminatedCall continues, Display turned offCall continues, Display turned off



See Also

RingCentral Phone Mobile App - Integrated Calling 
RingCentral Phone Mobile App - Managing Integrated Calling
Call Interruption on iOS 
RingCentral Phone Mobile App - VoIP Calling Overview 

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