01/27/20 23:55 PM  

Integrated Calling on the RingCentral Phone for Mobile

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SummaryThis article discusses how CallKit works with the RingCentral Phone for Mobile.
Details



The RingCentral Phone for Mobile has incorporated CallKit — a capability provided by Apple which gives the app more control of the iOS device when in a call and allows the user to answer calls more easily when the device is locked. CallKit allows an ongoing RingCentral call to remain active even if a second call comes to your mobile number while using the app.

The RingCentral Integrated Calling feature makes it possible for an iOS device user to manage multiple calls without unlocking the screen, and without losing an ongoing call or an incoming call. A user can simply manage the feature by either enabling or disabling the Integrated Calling feature on your RingCentral Phone for Mobile settings. 

With Integrated Calling, iOS device users are provided with a better call experience — an incoming screen appears, allowing them to interact with the call with 1-touch, either from a locked screen or when engaged in an active RingCentral call.

What are the features of Integrated Calling
What are the benefits of Integrated Calling
What are the minimum requirements of Integrated Calling
Does Integrated Calling support Bluetooth?
How to differentiate a RingCentral Call from a personal call ​
How to receive an incoming call with Integrated Calling
How are calls displayed in the Call Log when Integrated Calling is enabled 
What happens if I press the Power button during an active call

 

What are the features of Integrated Calling


• Answer calls from the locked screen just like a native call.
• No more fumbling with the incoming call push notification.
• Users can choose to answer, reject, or send incoming calls to voicemail when in an active call.
• No more abrupt interruptions and calls put on hold undesirably.
• Includes native Bluetooth support.

See RingCentral Phone Mobile App - Integrated Calling - Sample Screens for more information.

 

What are the benefits of Integrated Calling


The RingCentral Integrated Calling feature makes it possible for iOS device users to have a more elegant experience when interacting with or handling an incoming call from a locked screen or when on an active call. 

 Avoid call interruption — RingCentral calls will not be interrupted by incoming mobile calls anymore. Remain connected to your RingCentral call and choose to either answer, end, send the incoming call to voicemail, or send a pre-filled message to the caller. 

 Answer RingCentral (VoIP) calls without unlocking your phone screen.

 Control your RingCentral call using Bluetooth devices.

 

What are the minimum requirements of Integrated Calling


• iOS version: iOS 10.x
• RingCentral Phone for Mobile version: 8.3.1

 

Does Integrated Calling support Bluetooth?


Native Bluetooth support is included for the wireless headset. This is beneficial for users who want to make or handle calls in the car or while out of the office. The standard Bluetooth call controls on the headset allow the user to initiate or end a call.

Bluetooth Support

 

How to differentiate a RingCentral call from a personal call


RingCentral calls are displayed as "RingCentral Audio" in the incoming call screen and in the native call log, whereas a personal call would only display a contact's name or just a number.
 

RingCentral call

Personal call

RingCentral call

Personal call


 

How to receive an incoming call with Integrated Calling


See RingCentral Phone Mobile App - Integrated Calling - Sample Screens for more information.

 

How are calls displayed in the Call Log when Integrated Calling is enabled?


RingCentral calls will be listed in the iOS device's native call log when Integrated Calling is enabled. Missed calls are displayed in red, and users can return a missed call by tapping a number on the call log. RingCentral calls are labeled as "RingCentral Audio" underneath the caller ID. The users also have a set of standard features available to call or text a contact that is in the call log.

NOTE: You may disable Integrated Calling, however, this setting would cause your RingCentral calls to be interrupted by incoming mobile calls.

 

What happens if I press the Power button during an active call


When handling a call, the ‘Power’ button can be used to turn off the display. However, it may terminate the call as described in the following scenario presented in the table below.
 

Power/Listening Mode

Ear (Normal)

Headset

Speaker

Press the "Power" button

Call Terminated

Call continues,
Display turned off

Call continues,
Display turned off


 

See Also

RingCentral Phone Mobile - Managing Integrated Calling
Call Interruption on iOS 
RingCentral Phone Mobile - VoIP Calling Overview 

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TitleIntegrated Calling on the RingCentral Phone for Mobile
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