The RingCentral desktop app (version 9.0 and higher) supports a non-admin installer that allows users to install the RingCentral Desktop app on a Windows PC without the need for desktop administrative permissions for fresh installs and upgrades from 9.0 to a higher version.
After the upgrade to 9.0 version, all Office Premium, and Ultimate plans customers will automatically get the non-admin install functionality. It's not controlled by admin web portal settings. However, Users that are upgrading from version 8.x or lower to version 9.0 or higher will need to grant desktop administrative permissions once in order for the 8.x or lower version to be uninstalled.
Important Changes and Limitations
1. New Installation Path
Microsoft Active Directory installation continues to be supported as well allowing IT administrators to install the RingCentral Desktop app remotely. There is a new default installation path: C:\Users\<Your username>\AppData\Local\Ringcentral\SoftPhoneAppNOTE:
Users will no longer be able to customize or change the default installation path.2. Disabled features when using Non-Admin Install
When using the non-admin installer, these features are disabled by default but can be enabled via RingCentral desktop app settings and will require the users to enter the computer’s admin password.
3. Downgrading the RingCentral Desktop App Version
• Print to fax
Can be enabled in Settings > Messages
features (Call to: / Fax: / Tel:)
Can be enabled in Settings > General
. Click Apply
: When the RingCentral Desktop app is installed by the IT administrator using Microsoft Active Directory installation (per-Machine mode option) the app is installed with admin permissions
and therefore the features above are enabled
Previously it was possible to downgrade the RingCentral Desktop app from a new version to an older version by running the installer of the older version without having to first uninstall the newer version. With RingCentral Desktop app (9.0 and higher) users will first need to uninstall
the new version and then install the older version.4. Upgrading from version 8.x or lower to version 9.0 or higher
5. Microsoft Active directory IT installation
Upgrading from version 8.x or lower to version 9.0 or higher will need desktop administrative permissions this one time in order for the 8.x or lower version to be uninstalled.
The RingCentral Desktop app can be installed using Microsoft Active Directory installation from the command line using additional options.
This is done by launching the command line or "cmd" process and executing the following command:
msiexec /i InstallPackage.msi </additional options> <additional parameters = their values>
equals to application installer package name.