06/28/18 18:30 PM  

RingCentral Phone - Not responding to Plantronics Audio Device button commands

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SummaryYou may encounter issues when using your Plantronics Audio Device with the RingCentral Phone. The app may not respond to your audio device button commands. If this happens, the Plantronics Hub may not be installed on your computer. See conditions below to avoid having issues when using your Plantronics Audio Device with RingCentral Phone.
Details

 

RingCentral Phone - Not responding to Plantronics Audio Device button commands


i. Plantronics integration must be enabled on the RingCentral Phone Settings.

1. On the RingCentral Phone, click on the Settings.

2. Click Sound.

3. Make sure the toggle button is turned ON or enabled on Plantronics headset.

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ii. Plantronics Hub must be installed and running in your computer.


• Check if it is installed.

For Mac: Go to Finder > Applications.

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For Windows 7: Go to Control Panel > Add/Remove Programs.

For Windows 8 and 10: Go to Control Panel > Uninstall or change a program.

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• Check if it is running.

For Mac: Locate the Plantronics Hub icon in the Status menu or locate it in the Dock.

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For Windows: Click on your Icon Tray area and find the Plantronics Hub icon:

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If you do not find the Plantronics Hub there, you must go to the Plantronics website, download and install it: https://www.plantronics.com/us/en/support/downloads-apps
 
See Plantronics Integration with RingCentral Phone for more information.

 

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