The
RingCentral User groups feature enables an organization to organize the account according to the organization's hierarchy. The
Account Administrator (Super Admin) creates a User group and assigns a
Group manager. A
User group Manager automatically inherits certain permissions that work in combination with his current role as a User, and has access to
Users,
Reports, and
Call Log menus.
Users menu
Group managers can access and modify the group members' settings by selecting a User from the User list.
Reports menu
Group managers can access the group members' historical phone system usage by clicking
Reports. Different types of Reports can be accessed, generated, saved, or exported.
For more information about Reports, check
RingCentral Reports Overview.
Call Log menu
Group managers can access the Call Log menu to view the complete record of incoming and outgoing calls and faxes made by the User group's members. Group managers can also save report views and set Call Log reports to be sent on a specified schedule.
For more information about Call Logs, check
Call Log Overview.
This article discusses how Group managers can access and manage a User group on the RingCentral Online account.
Click on links below to learn more:
Viewing and Modifying User Settings
Step 1:
Step 2:
On
Users > User list: click the name of the User whose settings need to be changed.
Step 3:
Click the menu that needs to be modified for the selected User/member.
NOTE: Refer to the tables below to learn about how each setting can be configured.
Group managers can modify the following User settings, as permitted by his/her current role:
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Viewing the Group Members' Call Log
Group managers can view the User group members' complete record of incoming and outgoing phone calls. Information such as the name of the caller, number or extension dialed, date, time, and duration of the call can be pulled up from Call Log.
Follow the steps below to access a group member's Call Log.
Step 1:
Step 2:
Click
Call Log.
Step 3:
You can now view your group members' Call Logs.
NOTE: Check
Call Log Overview for information on how to customize and filter your Call Log view, how to interpret the Call Log, and to learn the other features of Call Log.
Viewing the Group Members' Reports/ Historical Reports
Group managers can view the User group members' Reports / Historical Reports to view usage analysis and trending metrics in an easy-to-read graphical format.
NOTE: Group managers will still have access to all their past custom view Reports. However, the Reports filters will now display only the Users that are currently in the User group. The Group managers will have the ability to:
• remove Users that were saved to the custom view but are no longer members of the group.
• add new members of the User group who were not previously saved to the custom view,
Follow the steps below to access the User group's Reports.
Step 1:
Step 2:
Click
Reports.
Step 3:
You can now view your group members' Reports.
Click on links below to learn more:
See Also:
User groups Overview User Roles and Permissions Updating the User Information and Details on your RingCentral Online account 