02/21/18 19:32 PM  

RingCentral Contact Center Supported Environments

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SummaryWhat are the supported environments for RingCentral Contact Center?
Details

Supported Operating Systems

FEATURE

Windows 7
 

Windows 8 / 8.1 (Desktop mode only)

Windows 10
 

OS X
Yosemite & El Capitan

iOS 8 & 9
 
Central
Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting.

Direct Data Access
Direct Data Access
requires MS Excel 2013 Professional Plus or later.
Thin Agent
Power Agent
Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly.
MAX
Agent for Salesforce
Contact Center Agent for Oracle Service Cloud
Studio
Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Studio functions properly.
inTouch
DB Connector
ECHO
Patron-Facing Chat
Advanced Chat and Co-Browse
RingCentral Contact Center WFO
RingCentral Contact Center WFO Screen Recording Client
RingCentral Contact Center WFM v2
Contact Center WFM Rich Client
(Windows 64-bit Versions)
Contact Center WFM Web
Contact Center QM Web
Contact Center QM Screen Recording Client
RingCenteral Contact Center Analytics Advanced Essentials
RingCentral Contact Center Analytics Advanced Advanced
Supervisor
Supervisor On-The-Go Mobile App
Only supports IOS versions 7.0 – 10.2.x.
Citrix / VMWare / MicrosoftRefer to Contact Center's Desktop Virtualization Policy for support information.


Supported Browsers

FEATURE

IE 11*


MS Edge


Chrome**


Firefox**


Safari
Requirements
Central
Central includes: Administration, FileServer, Data Download, Curl, and Custom Reporting
User-added imageUser-added imageUser-added image 
Thin AgentUser-added imageUser-added imageUser-added imageUser-added image
Power Agent
Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly.
User-added imageUser-added imageUser-added imageUser-added image
MAXUser-added imageUser-added imageUser-added image 
MAX Integrated SoftphoneUser-added imageUser-added imageUser-added image 
Agent for SalesforceUser-added imageUser-added image 
RingCentral Contact Center Agent for Oracle Service CloudUser-added image   
RingCentral Contact Center Connector for Skype for BusinessUser-added image   
Studio
Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Studio functions properly.
User-added image   
inTouch    
ECHOUser-added imageUser-added image 
inViewUser-added imageUser-added imageUser-added image 
Patron-facing Chat    
Advanced Chat and Co-BrowseUser-added imageUser-added imageUser-added image 
RingCentral Contact Center WFO
Supports the following:
• Firefox ESR 38 and ESR 45 only.
• Microsoft Edge 38.14393.0 with Microsft Edge HTML 14.14393
 
User-added imageUser-added imageUser-added image 
RingCentral Contact Center WFM v2User-added imageUser-added image 
RingCentral Contact Center Analytics Essentials    
RingCentral Contact Center Analytics Advanced
Supports the following:
• Internet Explorer 10 and 11 (32-bit only)
• Chrome 34 or later
    
SupervisorUser-added imageUser-added imageUser-added image 
Citrix / VMWare / MicrosoftRefer to Contact Center's Desktop Virtualization Policy for support information.
NOTE:
*
Compatibility or emulation mode for older browser versions in IE11 is not supported.
** Chrome and Firefox are continuously releasing browsers. New version may impact functionality and may require additional software updates to resolve. Because of this, the supported browsers are subject to change. 
 
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