Required security profile permissions: Campaigns Create, Skills Create, and Do Not Call List Edit and access to teams.
If you have not already done so, create a campaign.
Click Routing > Campaigns. The campaigns table opens.
Click Create New.
Enter a Campaign Name. Click Create Campaign.
Create a Personal Connection skill.
Click Routing > Skills.
Click Create New and select Single Skill.
Fill in any of the other fields that you want. Click Create.
The skill details modal appears for your new skill.
Assign users to the new skill.
Click the Users tab in the skill details modal.
Use one of the following two options to add users to the skill:
• If you want to add all users to the skill, click Add All.
• If you want to add only certain users to the skill, browse or search for the users and select the checkbox in each corresponding row. Click Add Users.
Set the Proficiency
for each user in this skill to Lowest, Low, Medium, High, or Highest. Click Save Proficiencies.