Google Auto User Provisioning enables IT admins to automatically provision G Suite users into RingCentral. This simplifies user management between G Suite and RingCentral. When IT admin creates/modifies/deletes users in G Suite they are correspondingly updated in their RingCentral service. Additionally from user perspective, they will see their auto-provisioned G Suite colleagues in RingCentral Apps and can call or message them.
This article will guide on steps required to enable Google Auto User Provisioning (Google Cloud Directory) in your RingCentral account.
IMPORTANT: You will need to call
RingCentral Customer Support first to enable this feature in your RingCentral account.
Enabling the Google Cloud DirectoryInstalling the RingCentral SAML appG Suite Auto User Provisioning
Step 1:
Step 2:
Go to
Tools and select
Directory Integration.
Step 3:
Select
Google Cloud Directory and click on
Enable Google Cloud Directory.
Step 4:
Click
Confirm on the
Confirmation prompt.
NOTE: The system will check for any duplicate emails. You will be prompted to update any duplicate email before proceeding with the setup.
You may now login into your G suite account and finish the G Suite Auto Provisioning setup.
NOTE: Once enabled, you'll need to contact the support team if you'd like to change the Directory configuration.
Step 1:
Login to your G Suite account.
Step 2:
Go to
Apps.
Step 3:
Select
SAML apps.
Step 4:
Click on the
Enable SSO for a
SAML application button.
Step 5:
Select
RingCentral under
Services.
Step 6:
Click on
Download for the
IDP metadata. Click
Next.
NOTE: Download IDP metadata only if you want to use Google as your SSO ID provider (IDP). This is optional for setting up Auto-provisioning.
Step 7:
Enter the
Application Name,
Description and
Upload a logo. Click
Next.
NOTE: Setting up
SSO provider details is only required if you want to use Google as your SSO ID provider (IDP). This is optional for setting up Auto-provisioning.
Step 8:
Enter the
Service Provider Details and click
Next.
NOTE: Your Service Provider Details depends on your region. Check the table below for the information for your region. For US Clients you don't need to change the Service Provider Details.
For US:|
ACS URL
|
https://sso.ringcentral.com/sp/ACS.saml2
|
|
Entity ID
|
saml2:ringcentral:prod
|
|
Start URL
|
https://service.ringcentral.com/mobile/ssoLogin?
|
For UK:
|
ACS URL
|
https://ssoeuro.ringcentral.com/sp/ACS.saml2
|
|
Entity ID
|
saml2:ringcentral:prodeuro
|
|
Start URL
|
https://service.ringcentral.co.uk/mobile/ssoLogin?
|
For EU:
|
ACS URL
|
https://ssoeuro.ringcentral.com/sp/ACS.saml2
|
|
Entity ID
|
saml2:ringcentral:prodeuro
|
|
Start URL
|
https://service.ringcentral.eu/mobile/ssoLogin?
|
Step 9:
Review the
Attribute Mapping settings and click
Finish.
QUICK TIP: The Attribute Mapping is already pre-populated, you may however update the location. Verify that you have the correct attributes set such as the
email (RingCentral email) and
Primary Email (Google email).
Step 10:
Click
Ok on the confirmation prompt.
Step 11:
Click on the
kebab menu and select
ON for everyone.
The G Suite RingCentral SAML app is now enabled for your company. You may now setup begin the G Suite Auto User Provisioning.
Step 1:
Select
Apps.
NOTE: Make sure that your are cuurently logged in into your G Suite account and have already installed the
RingCentral SAML app.
Step 2:
Go to
SAML apps.
Step 3:
Select
RingCentral under the list of SAML apps.
Step 4:
Click on
SET UP USER PROVISIONING.
Step 5:
Toggle the switch and select the group that you would like to turn the RingCentral SAML app for. click
Apply.
Step 6:
Click
Authorize.
Step 7:
Enter your
RingCentral login credentials.
Step 8:
Click
Authorize. Review the
Map attributes details and click
Next.
NOTE: Do not change the Map attributes settings.
Step 9:
Click Finish.
Step 10:
Click on
ACTIVATE PROVISIONING.
You have now successfully set up and activated the G Suite Auto Provisioning.
Changes may take up to
24 hours to propagate to all Users.
NOTE: If users exceed the admin authorized account seat limit, users will not be assigned. An Error prompt will be shown in G Suite, until the admin adds more users in RC account. The users auto-created in RingCentral will be capped by the number of seats/users purchased in RingCentral. Attempting to auto-provision more users into RingCentral than the number of seats/users purchased will be flagged as an error in G Suite provisioning dashboard. Admin will need to purchase the appropriate number of seats/users in RingCentral to match the estimated number of provisioned users from G Suite.
