10/10/17 23:53 PM  

Google G Suite Auto Provisioning

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SummaryHow do I setup the Google G Suite Auto Provisioning?
Details
Google Auto User Provisioning enables IT admins to automatically provision G Suite users into RingCentral. This simplifies user management between G Suite and RingCentral. When IT admin creates/modifies/deletes users in G Suite they are correspondingly updated in their RingCentral service. Additionally from user perspective, they will see their auto-provisioned G Suite colleagues in RingCentral Apps and can call or message them.

This article will guide on steps required to enable Google Auto User Provisioning (Google Cloud Directory) in your RingCentral account. 

IMPORTANT: You will need to call RingCentral Customer Support first to enable this feature in your RingCentral account.

Enabling the Google Cloud Directory
Installing the RingCentral SAML app
G Suite Auto User Provisioning

Enabling the Google Cloud Directory

Step 1:

Step 2:

Go to Tools and select Directory Integration.

Tools - Directory Integration

Step 3:

Select Google Cloud Directory and click on Enable Google Cloud Directory.

Enable Google Cloud Directory

Step 4:

Click Confirm on the Confirmation prompt.

Confirmation prompt

NOTE: The system will check for any duplicate emails. You will be prompted to update any duplicate email before proceeding with the setup.

Google Cloud Directory Enabled

You may now login into your G suite account and finish the G Suite Auto Provisioning setup.

NOTE: Once enabled, you'll need to contact the support team if you'd like to change the Directory configuration.

Installing the RingCentral SAML app

Step 1:

Login to your G Suite account.

Step 2:

Go to Apps.

G Suite Apps

Step 3:

Select SAML apps.

Select SAML apps

Step 4:

Click on the Enable SSO for a SAML application button.

Enable SSO for SAML app button

Step 5:

Select RingCentral under Services.

services - ringcentral

Step 6:

Click on Download for the IDP metadata. Click Next.

NOTE: Download IDP metadata only if you want to use Google as your SSO ID provider (IDP). This is optional for setting up Auto-provisioning. 

IDP Meta Data

Step 7:

Enter the Application NameDescription and Upload a logo. Click Next.

NOTE: Setting up SSO provider details is only required if you want to use Google as your SSO ID provider (IDP). This is optional for setting up Auto-provisioning.

SAML App Basic Information

Step 8:

Enter the Service Provider Details and click Next.

Service Provider Details

NOTE: Your Service Provider Details depends on your region. Check the table below for the information for your region. For US Clients you don't need to change the Service Provider Details. 

For US:
ACS URL
https://sso.ringcentral.com/sp/ACS.saml2
Entity ID
saml2:ringcentral:prod
Start URL
https://service.ringcentral.com/mobile/ssoLogin?

For UK:
ACS URL
https://ssoeuro.ringcentral.com/sp/ACS.saml2
Entity ID
saml2:ringcentral:prodeuro
Start URL
https://service.ringcentral.co.uk/mobile/ssoLogin?

For EU:
ACS URL
https://ssoeuro.ringcentral.com/sp/ACS.saml2
Entity ID
saml2:ringcentral:prodeuro
Start URL
https://service.ringcentral.eu/mobile/ssoLogin?

Step 9:

Review the Attribute Mapping settings and click Finish.

QUICK TIP: The Attribute Mapping is already pre-populated, you may however update the location. Verify that you have the correct attributes set such as the email (RingCentral email) and Primary Email (Google email).

Attribute Mapping

Step 10:

Click Ok on the confirmation prompt.

Confirmation prompt

Step 11:

Click on the kebab menu and select ON for everyone.

Turn On RingCental SAML app

The G Suite RingCentral SAML app is now enabled for your company. You may now setup begin the G Suite Auto User Provisioning.

G Suite Auto User Provisioning

Step 1:

Select Apps.

NOTE: Make sure that your are cuurently logged in into your G Suite account and have already installed the RingCentral SAML app.

Select App

Step 2:

Go to SAML apps.

SAML apps

Step 3:

Select RingCentral under the list of SAML apps.

Select RingCentral Office

Step 4:

Click on SET UP USER PROVISIONING.

Setup User Provisioning

Step 5:

Toggle the switch and select the group that you would like to turn the RingCentral SAML app for. click Apply.

Enable Master Setting

Step 6:

Click Authorize.

authorize

Step 7:

Enter your RingCentral login credentials.

RC login

Step 8:

Click Authorize. Review the Map attributes details and click Next.

NOTE: Do not change the Map attributes settings.

authorize provisioning

Review Attribute Mapping

Step 9:

Click Finish.

Step 10:

Click on ACTIVATE PROVISIONING.

Activate User Provisioning

You have now successfully set up and activated the G Suite Auto Provisioning.

G Suite User Auto Provisioning is setup and Activated

Changes may take up to 24 hours to propagate to all Users.
 
NOTE: If users exceed the admin authorized account seat limit, users will not be assigned. An Error prompt will be shown in G Suite, until the admin adds more users in RC account. The users auto-created in RingCentral will be capped by the number of seats/users purchased in RingCentral. Attempting to auto-provision more users into RingCentral than the number of seats/users purchased will be flagged as an error in G Suite provisioning dashboard. Admin will need to purchase the appropriate number of seats/users in RingCentral to match the estimated number of provisioned users from G Suite.
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