03/17/17 22:52 PM  

Call Park feature for the RingCentral Mobile app

« Go Back

Article

 
SummaryHow can I park calls using the RingCentral Mobile app on my iOS or Android device? How can I retrieve parked calls using the Mobile app on my phone? Where can I access Parked Locations on my RingCentral Mobile app?
Details

The RingCentral Mobile app allows you to park a call or retrieve a parked call. This helps you save time from going back and forth your desk phone and the RingCentral Desktop app on your computer to either park or retrieve a parked call.

NOTE: The feature can be accessed on your iOS or Android device only when park Locations have been properly configured and set up.

Click any of the links below to learn more about this feature:

Accessing Park Locations on your RingCentral Mobile app
How to park a call using the Mobile app
How to retrieve a parked call using the Mobile app

Accessing Park Locations on your RingCentral Mobile app

Your parked calls can be viewed from the More menu on your Mobile app, as demonstrated by the steps below:

Step 1:

Launch the RingCentral Mobile app on your phone.

Step 2:

Tap More (kebab icon).

Tap More.

Step 3:

Tap Park Locations to view the list of parked calls.

Tap Park Locations to view the list of parked calls.


The Parked Locations screen displays your parked calls. The Pickup button will be grayed out when there is no parked call on Park Location extension.

Park Locations screen

How to park an active call using the Mobile app

Step 1:

Tap Park on your active call screen.

Tap Park on your active call screen.

Step 2:

Tap the location where you want to retrieve your parked call later on.

In this example, we will park the current call to Park Location 10001 extension.

Tap the location where you want to retrieve your parked call later on.

Step 3:

You will see the following notification screen.

Tap Yes to page the Park Location extension. Otherwise, tap No.

Call Parked screen

Step 4:

Retrieve your parked call from a desk phone or from your RingCentral Desktop app.

How to retrieve a parked call using the Mobile app

Step 1:

Access Park Locations on your Mobile app.

Step 2:

Tap Pickup.

Tap Pickup.



See Also

Setting up and Using Park Locations 
Active Call Controls for RingCentral Mobile app

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information