Someone participating in a RingCentral Meeting for the first time may not be able to join right away after the link from the email invitation has been clicked. This happens when the RingCentral Meetings app has not been installed on the computer yet.
NOTE: If your company does not allow individual end users to install applications downloaded from the Internet, you may need assistance from your IT administrator at your company to download RingCentral Meetings for the first time. Please reach out to your IT administrator prior to the start of the initial RingCentral Meeting if this is the case.
Otherwise, if you are a privileged computer user, you can download and install the RingCentral Meetings app on your Mac or Windows computer ahead of time. You can also check the Meetings app system requirements to ensure you have the optimum setup before the meeting.
Follow the steps below to install the Meetings app on your computer. Take note that you only need to do this once. After the app has been installed, clicking on the meeting invitation link should automatically join you to the corresponding RingCentral Meeting.
Click the meeting link in the body of the calendar or email invite.
You will be redirected to meetings.ringcentral.com in your web browser and the application should automatically download. Click download & run RingCentral Meetings if it does not automatically download.
Once the download is completed, click on the box on the lower left-hand corner of your browser. This should start the app's installation.
NOTE: Open your browser's Downloads if you cannot see this box on your screen. Click RCMeetingsClientSetup.exe to start installing the app.
Click Run to complete the installation of the RingCentral Meetings app.
Once the download is complete you will enter the RingCentral Meeting.
NOTE: If you do not enter the meeting automatically, click the meeting link (refer to Step 1).
You will see a dialog window presenting you options in joining the meeting.
You can either click Join by Computer tab, and then click Join Audio by Computer or click the Join by Phone tab to dial in using the telephone number and meeting ID that were provided in the body of the calendar invite.
Downloading and Installing the RingCentral Meetings for Desktop
RingCentral Meetings System Requirements
RingCentral Meetings Overview