This article discusses manually transferring a call directly to the voicemail. If you want to learn more about other call handling settings go to
Accessing the Advanced Call Handling feature. If you want to learn more about Blind transfer for Polycom and Cisco phones go to
Transferring calls on Polycom and Cisco Deskphones.
Follow the steps below to learn how to transfer calls directly to voicemail via:
Desk phones
Desktop app
Transferring a Call via Desk phones
Polycom Soundpoint IP320, IP321, IP330, IP331, and IP335 phones
Step 1:
During an active call, press
Trans soft key.
Step 2:
Press the
Blind soft key.
Step 3:
Press *0 (asterisk, and then zero).
Step 4:
Enter the extension number of the voicemail where you want to transfer the call. The caller is then sent to the voicemail of the extension number you entered.
Caller ID Behavior: Blind transfers only show the originating Caller ID.
Cisco phones
Step 1:
During the call, press the “BlindXfer” soft key.
NOTE: It may also be labeled as “bxfer” depending on the specific set type.
Step 2:
Press *0.
Step 3:
Enter the extension number of the voicemail that the caller is to be sent to.
NOTE: This can also be your own extension number.
Step 4:
Press the “Dial” soft key. The caller is then sent to the voicemail of the extension number you entered.
Caller ID Behavior: Blind transfers only show the originating Caller ID.
Transferring a Call Using the RingCentral Desktop app
To transfer a call to another number or extension, click
Transfer, then enter the Extension number of another User in your account, or Phone number of the person where you wish to transfer the call. You can also click the
Plus 
sign to select from your list of contacts.
NOTE: Call Transfers will swap the Initial Caller ID with the transferring party's Caller ID
NOTE: When you click
Transfer, your call will be placed on hold after you dial the receiving party's number or extension.
On the
Transfer To window, click
Send to Voicemail.
See also:
