10/12/18 19:59 PM  

RingCentral Meetings - Network Firewall Or Proxy Server Settings

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SummaryIf you or any participants are on a corporate or VPN network and are encountering connection issues for RingCentral Meetings, some ports may be blocked. In order to have seamless connection, please see the recommendations below.
Details

 

RingCentral Meetings - Network Firewall Or Proxy Server Settings

 

Network Firewall or Web Security Gateway Settings

For the best video experience with RingCentral Meetings, you will need to configure your network firewall in accordance with the following settings below.  Ensure that these ports are open.

 

Connection Type: RingCentral Office Accounts

Protocol

Ports

Source

Destination

TCP

443, 8801, 8802

All RingCentral Meetings Clients

https://meetings.ringcentral.com ; 
webinar.ringcentral.com and partners


8.5.128.0/23
52.202.62.192/26
115.114.131.0/26
162.255.36.0/22
192.204.12.0/22
202.177.207.128/27
202.177.213.96/27
204.141.28.0/22
209.9.211.0/24
213.19.144.0/24
221.122.88.128/25

199.255.122.128/25  
199.255.121.0/24
208.87.43.0/24
104.245.60.128/25
185.23.248.128/25  
185.23.248.0/25
185.23.250.128/25 
185.23.250.0/25
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22

UDP

8801, 8802

All RingCentral Meetings Clients

https://meetings.ringcentral.com
webinar.ringcentral.com and partners


8.5.128.0/23
52.202.62.192/26
115.114.131.0/26
162.255.36.0/22
192.204.12.0/22
202.177.207.128/27
202.177.213.96/27
204.141.28.0/22
209.9.211.0/24
213.19.144.0/24
221.122.88.128/25

199.255.122.128/25  
199.255.121.0/24
208.87.43.0/24
104.245.60.128/25
185.23.248.128/25  
185.23.248.0/25
185.23.250.128/25 
185.23.250.0/25
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22


 

Connection Type: RingCentral Website

Protocol

Ports

Source

Destination

TCP

80, 443

All RingCentral Meetings Clients

https://meetings.ringcentral.com ; 
webinar.ringcentral.com and partners

TCP

80, 443

All RingCentral Meetings Clients

*.cloudfront.net

 

RingCentral Meetings Source Port and Destination port numbers

Traffic Type

Protocols

Source Port Numbers

Destination Port Numbers

Provisioning/Signaling

HTTP/TCP and HTTPS/TCP

random

443, 8801, 8802

Signaling - Secured

SIP/TLS/TCP (was SRTP)

random

5097

Media

SIP/UDP

random

5091, 8801, STUN:3478-3479

 

RingCentral Meetings with Room Connector system

Signaling: TCP/UDP 5060,5061, TCP 1720,TCP/UDP 3000-4000,TCP/TLS 443, TCP/UDP 8801
Media: UDP 9000-10000

 

URL Filter

If you know what the firewall/URL filter is that is blocking access to www.ringcentral.com, please Contact Support and we will contact the vendor to update their categorization.

You can also contact your IT admin to re-categorize www.ringcentral.com from uncategorized to a business category, and allow https://meetings.ringcentral.com URL as exception.

 

Proxy Server 

We support https/SSL proxy server via port 443.

RingCentral Meetings automatically detects your proxy settings. In some instances, you may be prompted to enter the proxy username/password.

NOTE: We recommend whitelisting https://meetings.ringcentral.com from proxy or SSL inspection. 

 

Whitelist Recommendations

 
Domain

Port

meetings.ringcentral.com 
*.zoom.us

443

 
Domain

Destination

ringcentral.zoom.us

 52.0.37.230
52.200.106.115

 

Troubleshooting Connection Issues

If the following happens to your RingCentral Meetings, it could be related to your network connection, network firewall settings or web security gateway settings.

Stays in a connecting mode
Timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again  
 

NOTE: Check your network connection by opening a browser and ensure that you can access www.ringcentral.com. We recommend whitelisting https://meetings.ringcentral.com from web security gateway's SSL inspection



See Also:

RingCentral Meetings - Frequently Asked Questions
Expanded Version: Network Requirements and Recommendations | RingCentral

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