As an Administrator
for your company's RingCentral account, you can setup your company’s Holiday Schedule call handling rules
. For example, for your 4th
of July Holiday schedule, you can set all incoming calls to connect directly to an message-only extension that plays your recorded holiday greetings, then allow the caller to leave you a message.
Follow the steps below to create your Holiday Schedule call handling rule.IMPORTANT:
Make sure you have already created a Messages-Only Extension
with your pre-recorded Holiday announcement voicemail greeting before proceeding. See Setting up a Messages-Only Extension for your Company Holiday Schedule Mailbox
for information on how to create a Messages-Only Extension for your Company Holiday Schedule Mailbox.
On the Admin Portal page, click Phone System
and click IVR Settings
Click Custom Rule
under Custom Answering Rules
Click Add Rule
Enter Your Rule Name
, and then click Next
4th of July was used as an example below.
Click on Date and/or Time
and select Specific Date Range
. Set the Date
when the rule will be applied and click Next
Select Bypass greeting to go to an Extension
and click Select Extension
Select the specific Messages-Only Extension
you setup for this Holiday schedule and click Done
to save the custom rule.
After you have created your custom rule for the Holiday Schedule
make sure validate this by clicking on Validate Rules
. The Validate Rules feature helps determine that the Enabled rules
have no duplicates or are not out of date.
Setting Up Advanced Company Call Handling rules via the Auto-Receptionist