04/12/17 21:49 PM  

Setting up your Company’s Holiday Schedule Call Handling Rule

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SummaryHow do I set up a Company’s Holiday Schedule Call Handling Rule?
Details
As an Administrator for your company's RingCentral account, you can setup your company’s Holiday Schedule call handling rules. For example, for your 4th of July Holiday schedule, you can set all incoming calls to connect directly to an message-only extension that plays your recorded holiday greetings, then allow the caller to leave you a message.

Follow the steps below to create your Holiday Schedule call handling rule.

IMPORTANT: Make sure you have already created a Messages-Only Extension with your pre-recorded Holiday announcement voicemail greeting before proceeding. See Setting up a Messages-Only Extension for your Company Holiday Schedule Mailbox for information on how to create a Messages-Only Extension for your Company Holiday Schedule Mailbox.

Step 1:

Step 2:

On the Admin Portal page, click Phone System.

setup holiday schedule - click phone system

Step 3:

Select Auto-Receptionist and click IVR Settings.

setup holiday schedule - click auto receptionist

Step 4: 

Click Custom Rule under Custom Answering Rules.

setup holiday schedule - click custom rule

Step 5:

Click Add Rule.

setup holiday schedule - click add rule

Step 6:

Enter Your Rule Name, and then click Next.

NOTE: 4th of July was used as an example below.

setup holiday schedule - enter rule name

Step 7:

Click on Date and/or Time and select Specific Date Range. Set the Date and Time when the rule will be applied and click Next.

setup holiday schedule - select date and or time

Step 8:

Select Bypass greeting to go to an Extension and click Select Extension.

setup holiday schedule - select bypass greeting

Step 9:

Select the specific Messages-Only Extension you setup for this Holiday schedule and click Done.

setup holiday schedule - select messages only extension

Step 10:

Click Done to save the custom rule.

setup holiday schedule - click done
 
After you have created your custom rule for the Holiday Schedule make sure validate this by clicking on Validate Rules. The Validate Rules feature helps determine that the Enabled rules have no duplicates or are not out of date.

validate rules

See Also:

Setting Up Advanced Company Call Handling rules via the Auto-Receptionist
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