can set up advanced or multi-conditional company call handling rules. These advanced rules can be based on the following conditions: Date and/or Time
, Caller ID of Incoming Calls
, and Called Number
, which refers to the number a caller dialed. We will make use of the Called Number
condition on this article.
The Called Number
rule is based on the phone number your clients dialed; for example, a phone number you are using for a customer promotion campaign.
On the Admin Portal page, click Phone System
and click IVR Settings
Click Custom Rule
under Custom Answering Rules
Click Add Rule
Enter Your Rule Name
, and then click Next
Select Called Number
, and then click Select Number
The rule is activated when callers dial the selected number. Select those numbers you want to handle with this custom rule by checking the box. Click Save
Once done, click Next
Select which action to take when the incoming call matches the Rule. This can be set to either Play company greeting
or Bypass greeting to go to an Extension
Select either Connect to operator
when no action has been taken by the caller.
to save the custom rule.
After you have created your custom rule for the based on the Called Number
make sure validate this by clicking on Validate Rules
. The Validate Rules feature helps determine that the Enabled rules
have no duplicates or are not out of date.
Setting Up Advanced Company Call Handling rules via the Auto-Receptionist