01/19/18 20:48 PM  

RingCentral Contact Center Reviewing Account Users

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SummaryHow do I view RingCentral Contact Center account users?
Details

Step 1:

Log in to the RC Contact Center Platform using your login credentials.

Step 2:

Click on Admin > Account Setting > Business Unit then click on the Business Unit to access.

Step 3:

There are 2 ways that users can be accessed:
 
a. Click on Admin > Users > Users. Should bring you to a page similar to below. You can click on the Show dropdown to check on Active, Inactive and All users. Each user can be clicked on to check other details such as log-in history and audit history.

User-added image

b. Click on Reporting/Analytics>Data Download > Data Download. Type in 350011 in the search box then click on the search icon. Highlight the report for agent list, select date range for month to date, put a check mark on include field list then click on download. The data will be downloaded in excel file. 

User-added image

See Also:
 
RingCentral Contact Center Create/Edit a New Single User
RingCentral Contact Center Activate/Deactivate a User Profile
RingCentral Contact Center: Reviewing Agent Log in
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