08/28/17 19:15 PM  

RingCentral Rooms Remote Upgrade or Downgrade

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SummaryHow do I upgrade or downgrade my RingCentral Rooms software?
Details
You can remotely upgrade your RingCentral Rooms to the latest version or downgrade to the previous version on your Windows computer, Mac or Mac mini. Follow the steps below to know how.

NOTE:  You need to be an Administrator or a User with administrator access to upgrade or downgrade your RingCentral Rooms. See User Roles and Permissions to learn more.

Upgrading RingCentral Rooms on your Windows computer, Mac or Mac mini

Step 1:

Step 2:

Go to Tools Meetings.

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Step 3:

Go to RingCentral Rooms and select the Rooms that you want to upgrade. Take note which device you want your Rooms to be updated. Click Upgrade.

rc rooms upgrade

Step 4:

Click Upgrade on the pop-up window.

rc rooms upgrade 2

Step 5:

Wait for about 15 minutes for the upgrade to be done in the background silently. No reboot or restart the app or computer is needed.

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NOTE: If there is a meeting running on in the room, the 15 minutes will begin to calculate when the meeting has ended.

Refresh the page to check if your Room version is now updated.
 
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It is also recommended to update your iPad Controller once you have updated your RingCentral Rooms in your Windows computer, Mac or Mac mini. You can upgrade your RingCentral Rooms in your iPad Controller, either automatically or manually.

Downgrading RingCentral Rooms on your Windows computer, Mac or Mac mini

Step 1:

Step 2:

Go to Tools Meetings.

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Step 3:

Go to RingCentral Rooms and select the Rooms that you want to downgrade. Take note which device you want your Rooms to be downgraded. Click Downgrade.

rc rooms downgrade

Upgrading RingCentral Rooms in your iPad Controller

Automatic Update

Enable Updates automatic downloads in Settings > iTunes & App Store > Automatic Downloads > Updates. After enabling this option, your Rooms iPad controller will update automatically every release. This is recommended. 

ipad settings updates

Manual Update

Go to the App Store, search for RingCentral Rooms and tap Update.

 
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