09/06/18 18:26 PM  

RingCentral Meetings - Known Usability Issues

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SummaryRingCentral has identified possible usability issues for Users when upgrading to the recent version of RingCentral Meetings. RingCentral teams are investigating the root-cause and are working on deploying a resolution. We appreciate your patience as we work to improve the usability of RingCentral Meetings.
Details
 

RingCentral Meetings version 5.1 Usability Issues:

Sharing screen prompts for Mac sign-in credentials
Users who join a Meeting using the Meetings for Desktop see a black screen
Notification sound plays into a Meeting when using Proximity Sharing via Direct Share
Seeing User ID instead of username when scheduling meetings for another
 

RingCentral Meetings version 5.4 Usability Issue:

Users with Meetings version 5.4 on iOS are unable to join an encrypted meeting
ZoomAudioDevice cannot be installed on Mac OS X 10.13
 

RingCentral Meetings version 6.0 Usability Issue:

Meetings for Desktop version 6.0 not supported on Mac OSX 10.8 and 10.9
Online Portal keeps loading when opening Meetings Dashboard on a Safari browser for the first time
Users without Rooms Settings but has Rooms Access permission can access Rooms Settings page on Online Portal
Meetings for Desktop version 6.0 asking to upgrade your browser


RingCentral Meetings version 6.1 Usability Issue:

Error message appears when updating Mac OS version to 10.13.4
 

RingCentral Meetings version 6.3 Usability Issue:

Experiences error when joining an End-to-end Encryption Webinar

 

Sharing screen prompts for Mac sign-in credentials


Description

A Mac user who shares a screen during a Meeting on the Meetings Desktop app will be asked to enter their Mac sign-in credentials after clicking the Share screen button. The pop-up window may appear each time the Share screen button is clicked on the Meetings Desktop app for Mac.

Share screen on Meetings Desktop app for Mac v5.1

Environment Affected

Mac computers with Meetings Desktop app version 5.1  
Does not affect Windows
 

Actual Behavior

The pop-up window appears, asking for the Mac Admin credentials when the User takes the same steps mentioned above, then exits and reopens the Meetings app. Users can simply dismiss the pop-up window and continue to share the screen, however, the pop-up will continue to appear.
 

Expected behavior

When the User clicks the new Share screen button for the first time, they will be prompted to enter their Mac's Admin credentials on a pop-up window. The pop-up then goes away and will not reappear.

The pop-up will reappear if a User does not have a Mac Admin credential and cancels the pop-up.
 

Cause

The recent update triggers an installation of the ZoomAudioDevice.kext file which requires Admin privileges. The file is responsible for the functionality of Screen sharing with computer audio (an existing feature) and Ultrasonic proximity detection (a new feature). The pop-up will reappear each time a User exits and relaunches the RingCentral Meetings app. The root cause is currently being investigated.

NOTE: This file can be found on /System/Library/Extensions/ZoomAudioDevice.kext.
 

Workaround

Click Cancel to dismiss the dialog window and continue to share the screen.

Click Cancel to dismiss the dialog window and continue to share the screen.
 

Status

We are currently investigating potential solutions to this issue.

 

Users who join a Meeting using the Meetings for Desktop see a black screen  


Description

Users who have updated their Meetings for Desktop may see a black screen when joining a Meeting and may not see the Meetings controls right away.
 

Environment Affected

Meetings for Desktop that has been updated to version 5.1.
 

Cause

The recent Meetings Desktop app update included enhancements that have changed the default display of the app. The Dual monitors feature is automatically enabled in the latest update.
 

Workaround

Uncheck Use dual monitors in Meeting Settings. See RingCentral Meetings: Changing the Default Display Layout for instructions.
 

Status

We are currently investigating potential solutions to this issue.

 

Notification sounds play into a Meeting when using Proximity Sharing via Direct Share


Description

When a User is sharing his/her screen using Proximity Sharing by clicking on Direct Share button on the RingCentral Meetings app will be also played into the meeting.
 

Environment Affected

Meetings for Desktop that has been updated to version 5.1.
 

Cause

RingCentral Meetings app plays sounds from all incoming notifications (for example new messages from Glip or new emails) to the meeting, producing unnecessary and unexpected noises in the meeting heard by all of the participants.
 

Status

We are currently investigating potential solutions to this issue.

 

Seeing User ID instead of username when scheduling meetings for another

Description

When User/Extension who has never logged in to the RingCentral Meetings ever before grants permission to have another extension schedule an RingCentral Meeting for him/her. The person who will schedule the meeting will see the User's User ID instead of his/her name on the Schedule for drop-down menu in the RingCentral Meetings for Desktop.
 

Environment Affected

Meetings for Desktop app version 5.1.
 

Workaround

1. Have the User who has granted the Schedule Meetings for Me permission log in to their online account. Have him/her remove the Users from Schedule Meetings for Me list, save the change, and then re-select these users and save the change again.

2. Log in to RingCentral Meetings for Desktop. The username will then be shown correctly shown when trying to schedule an RingCentral Meeting for another.
 

Status

We have fixed this issue with update to Meetings 5.4 version.

 

 Users with Meetings version 5.4 on iOS are unable to join an encrypted meeting


Description

Users with RingCentral Meetings version 5.4 in their iOS devices will not be able to join an encrypted meeting.
 

Environment Affected

• Meetings version 5.4 on iOS devices.
• Meetings version 5.4 in Windows, Mac, and Android are NOT impacted.

NOTE: End-to-end encryption is not supported in Meetings v5.1.
 

Actual Behavior

Unable to start Meetings on iOS devices, with an error message: Cannot connect to our service, please check your network connection and try again
 

Expected Behavior

Start Meetings successfully without errors.
 

Workaround

Users on iOS will have to upgrade to Meetings 6.0 version.
 

Status

We have fixed this issue with update to Meetings 6.0 version.

 

ZoomAudioDevice cannot be installed on Mac OS X 10.13


Description

ZoomAudioDevice cannot be installed on Mac OS X 10.13. User needs to enter their login credentials when doing Ultrasonic Sharing.
 

Actual Behavior

When doing Ultrasonic Sharing, User needs to enter login credentials on the pop-up window. When checking on audio midi setup, the ZoomAudioDevice is not installed.
 

Expected Behavior

ZoomAudioDevice should be installed.
 

Environment Affected

Meetings version 5.4.
 

Status

We are currently investigating potential solutions to this issue.

 

Meetings for Desktop version 6.0 not supported on Mac OSX 10.8 and 10.9


Description

The RingCentral Meetings for Desktop version 6.0 will not be supported on Mac OSX 10.8 and 10.9 because Unified Login is not working due to system WebView limitation.

Meetings users on Mac OS 10.9 can still join Meetings but cannot host one.
 

Actual Behavior

A version update pop-up will appear, prompting Meetings Users to update to version 6.0.
 

Environment Affected

• Mac computers upgrading to Meetings for Desktop version 6.0  
• Does not affect Windows 
 

Workaround

Mac users will have to stay on the older version, such as 5.4. If you have accidentally upgraded to 6.0, you will need to downgrade to 5.4. You can also dismiss or ignore the pop-up window. However, the pop-up will continue to appear.
 

Status

We are currently investigating potential solutions to this issue.

 

Online portal keeps loading when opening Meetings Dashboad on a Safari browser for the first time


Description

When opening the RingCentral Meetings Dashboad on a Safari browser for the first time, the Online Portal keeps loading only.
 

Actual Behavior

Online Portal keeps loading only when opening the Meetings Dashboard. Clicking other tabs will prompt error "-1".
 

Expected Behavior

Online Portal should open the Meetings Dashboard successfully.
 

Environment Affected

Safari browser only.
 

Workaround

Three (3) ways to resolve:

 1. Open Safari Preference > Privacy.
• For Safari version 11.0.1 and lower: Select Always Allow all Cookies and Web data, then reload the page.
• For Safari version 11.0.3: Uncheck the Prevent cross-site tracking.

2. Right click to open the iframe in new tab, then refresh browser, "Meetings Dashboard" page can be correctly opened.

3. Log in to Online Portal on other browsers (Chrome, Firefox, IE, Edge) then open Meetings Dashboard.
 

Status

We are currently investigating potential solutions to this issue.

 

Users without Rooms Settings but has Rooms Access permission can access Rooms Settings page on Online Portal


Description

In the recent update, Rooms Access permission is split in to two: 

1. Rooms Access can log in RingCentral Rooms app
2. Rooms Settings can access Rooms Settings on the online account.
 

Actual Behavior

Users without Rooms Settings but has Rooms Access permission can access the Rooms Settings page on the online account.
 

Expected Behavior

Users without Rooms Settings permission should NOT be able to access Rooms Settings on the online account.
 

Environment Affected

RingCentral Rooms Settings page on the online account.
 

Status

We are currently investigating potential solutions to this issue.

 

Meetings for Desktop version 6.0 asking to upgrade your browser


Description

RingCentral Meetings version 6.0  asks you to upgrade your browser to Internet Explorer version 11 (IE 11).
 

Actual Behavior

When you click Sign in, RingCentral Meetings will ask you to upgrade Internet Explorer to version 11.
 

Expected Behavior

Clicking Sign in should successfully launch RingCentral Meetings.
 

Environment Affected

Windows 8.0 computer with Internet Explorer 11 (IE 11).
 

Workaround

Use Windows 7, 8.1, 10 to successfully launch RingCentral Meetings version 6.0.


NOTE: ​If you want to use the older version of IE, you will not be able to log in.
 

Status

Internet Explorer 11 (IE 11) is not compatible Windows 8.0. See Internet Explorer System Requirements.

 

Error message appears when updating Mac OS version to 10.13.4


Description

An error message, such as "RingCentral Rooms  is not optimized for your Mac", will appear when Users have updated their Mac computers to version to 10.13.4.

mac error message
 

Actual Behavior

A one-time error message will appear when launching RingCentral Meetings or Rooms on a Mac with OS version 10.13.4.
 

Environment Affected

Mac computers updating to OS version 10.13.4.
 

Status

Apple announced eventual depreciation of 32-bit apps. Learn more about it here

We are currently working to add 64-bit support for future release. 
 

Error when joining an End-to-end Encryption Webinar
 

Description

Participants cannot join when a Host starts an end-to-end encryption Webinar.
 

Actual Behavior

When end-to-end encryption is enabled, Participants trying to connect to the Webinar will get an error message that says: Can't connect to our service, please check your network connection and try again. Error code 104111.
 

Environment Affected

RingCentral Meetings 6.3 with end-to-end encryption.
 

Status

We are currently investigating potential solutions to this issue.


 

See Also:

RingCentral Meetings - Links
RingCentral Meetings - Overview

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