RingCentral has identified possible usability issues for Users when upgrading to the recent version of
RingCentral Meetings. RingCentral teams are investigating the root-cause and are working on deploying a resolution. We appreciate your patience as we work to improve the usability of RingCentral Meetings.
RingCentral Meetings version 5.1 Usability Issues:
Sharing screen prompts for Mac sign-in credentials
Users who join a Meeting using the Meetings for Desktop see a black screen
Notification sound plays into a Meeting when using Proximity Sharing via Direct Share
Seeing User ID instead of username when scheduling meetings for another
RingCentral Meetings version 5.4 Usability Issue:
Users with Meetings version 5.4 on iOS are unable to join an encrypted meeting
ZoomAudioDevice cannot be installed on Mac OS X 10.13
RingCentral Meetings version 6.0 Usability Issue:
Meetings for Desktop version 6.0 not supported on Mac OSX 10.8 and 10.9
Online Portal keeps loading when opening Meetings Dashboard on a Safari browser for the first time
Users without Rooms Settings but has Rooms Access permission can access Rooms Settings page on Online Portal
Meetings for Desktop version 6.0 asking to upgrade your browser
Sharing screen prompts for Mac sign-in credentials
Description
A Mac user who shares a screen during a Meeting on the Meetings Desktop app will be asked to enter their Mac sign-in credentials after clicking the Share screen button. The pop-up window may appear each time the Share screen button is clicked on the Meetings Desktop app for Mac.
Environment Affected
• Mac computers with Meetings Desktop app version 5.1
• Does not affect Windows
Actual Behavior
The pop-up window appears, asking for the Mac Admin credentials when the User takes the same steps mentioned above, then exits and reopens the Meetings app. Users can simply dismiss the pop-up window and continue to share the screen, however, the pop-up will continue to appear.
Expected behavior
When the User clicks the new Share screen button for the first time, they will be prompted to enter their Mac's Admin credentials on a pop-up window. The pop-up then goes away and will not reappear.
The pop-up will reappear if a User does not have a Mac Admin credential and cancels the pop-up.
Cause
The recent update triggers an installation of the ZoomAudioDevice.kext file which requires Admin privileges. The file is responsible for the functionality of Screen sharing with computer audio (an existing feature) and Ultrasonic proximity detection (a new feature). The pop-up will reappear each time a User exits and relaunches the RingCentral Meetings app. The root cause is currently being investigated.
NOTE: This file can be found on /System/Library/Extensions/ZoomAudioDevice.kext
Workaround
Click Cancel to dismiss the dialog window and continue to share the screen.
Status
We are currently investigating potential solutions to this issue.
Users who join a Meeting using the Meetings for Desktop see a black screen
Description
Users who have updated their Meetings for Desktop may see a black screen when joining a Meeting and may not see the Meetings controls right away.
Environment Affected
Meetings for Desktop that has been updated to version 5.1.
Cause
The recent Meetings Desktop app update included enhancements that have changed the default display of the app. The Dual monitors feature is automatically enabled in the latest update.
Workaround
Uncheck Use dual monitors in Meeting Settings. See RingCentral Meetings: Changing the Default Display Layout for instructions.
Status
We are currently investigating potential solutions to this issue.
Notification sounds play into a Meeting when using Proximity Sharing via Direct Share
Description
When a User is sharing his/her screen using Proximity Sharing by clicking on Direct Share button on the RingCentral Meetings app will be also played into the meeting.
Environment Affected
Meetings for Desktop that has been updated to version 5.1.
Cause
RingCentral Meetings app plays sounds from all incoming notifications (for example new messages from Glip or new emails) to the meeting, producing unnecessary and unexpected noises in the meeting heard by all of the participants.
Status
We are currently investigating potential solutions to this issue.
Seeing User ID instead of username when scheduling meetings for another
Description
When User/Extension who has never logged in to the RingCentral Meetings ever before grants permission to have another extension schedule an RingCentral Meeting for him/her. The person who will schedule the meeting will see the User's User ID instead of his/her name on the Schedule for drop-down menu in the RingCentral Meetings for Desktop.
Environment Affected
Meetings for Desktop app version 5.1.
Workaround
1. Have the User who has granted the Schedule Meetings for Me permission log in to their online account. Have him/her remove the Users from Schedule Meetings for Me list, save the change, and then re-select these users and save the change again.
2. Log in to RingCentral Meetings for Desktop. The username will then be shown correctly shown when trying to schedule an RingCentral Meeting for another.
Status
We have fixed this issue with update to Meetings 5.4 version.
Users with Meetings version 5.4 on iOS are unable to join an encrypted meeting
Description
Users with RingCentral Meetings version 5.4 in their iOS devices will not be able to join an encrypted meeting.
Environment Affected
• Meetings version 5.4 on iOS devices.
• Meetings version 5.4 in Windows, Mac, and Android are NOT impacted.
NOTE: End-to-end encryption is not supported in Meetings v5.1.
Actual Behavior
Unable to start Meetings on iOS devices, with an error message: Cannot connect to our service, please check your network connection and try again.
Expected Behavior
Start Meetings successfully without errors.
Workaround
Users on iOS will have to upgrade to Meetings 6.0 version.
Status
We have fixed this issue with update to Meetings 6.0 version.
ZoomAudioDevice cannot be installed on Mac OS X 10.13
Description
ZoomAudioDevice cannot be installed on Mac OS X 10.13. User needs to enter their login credentials when doing Ultrasonic Sharing.
Actual Behavior
When doing Ultrasonic Sharing, User needs to enter login credentials on the pop-up window. When checking on audio midi setup, the ZoomAudioDevice is not installed.
Expected Behavior
ZoomAudioDevice should be installed.
Environment Affected
Meetings version 5.4.
Status
We are currently investigating potential solutions to this issue.
Meetings for Desktop version 6.0 not supported on Mac OSX 10.8 and 10.9
Description
The RingCentral Meetings for Desktop version 6.0 will not be supported on Mac OSX 10.8 and 10.9 because Unified Login is not working due to system WebView limitation.
Meetings users on Mac OS 10.9 can still join Meetings but cannot host one.
Actual Behavior
A version update pop-up will appear, prompting Meetings Users to update to version 6.0.
Environment Affected
• Mac computers upgrading to Meetings for Desktop version 6.0
• Does not affect Windows
Workaround
Mac users will have to stay on the older version, such as 5.4. If you have accidentally upgraded to 6.0, you will need to downgrade to 5.4. You can also dismiss or ignore the pop-up window. However, the pop-up will continue to appear.
Status
We are currently investigating potential solutions to this issue.
Online portal keeps loading when opening Meetings Dashboad on a Safari browser for the first time
Description
When opening the RingCentral Meetings Dashboad on a Safari browser for the first time, the Online Portal keeps loading only.
Actual Behavior
Online Portal keeps loading only when opening the Meetings Dashboard. Clicking other tabs will prompt error "-1".
Expected Behavior
Online Portal should open the Meetings Dashboard successfully.
Environment Affected
Safari browser only.
Workaround
Three (3) ways to resolve:
1. Open Safari Preference > Privacy.
• For Safari version 11.0.1 and lower: Select Always Allow all Cookies and Web data, then reload the page.
• For Safari version 11.0.3: Uncheck the Prevent cross-site tracking.
2. Right click to open the iframe in new tab, then refresh browser, "Meetings Dashboard" page can be correctly opened.
3. Log in to Online Portal on other browsers (Chrome, Firefox, IE, Edge) then open Meetings Dashboard.
Status
We are currently investigating potential solutions to this issue.
Users without Rooms Settings but has Rooms Access permission can access Rooms Settings page on Online Portal
Description
In the recent update, Rooms Access permission is split in to two:
1. Rooms Access can log in RingCentral Rooms app
2. Rooms Settings can access Rooms Settings on the Online Portal.
Actual Behavior
Users without Rooms Settings but has Rooms Access permission can access the Rooms Settings page on the Online Portal.
Expected Behavior
Users without Rooms Settings permission should NOT be able to access Rooms Settings on the Online Portal page.
Environment Affected
RingCentral Rooms Settings page on the Online Portal.
Status
We are currently investigating potential solutions to this issue.
Meetings for Desktop version 6.0 asking to upgrade your browser
Description
RingCentral Meetings version 6.0 asks you to upgrade your browser to Internet Explorer version 11 (IE 11).
Actual Behavior
When you click Sign in, RingCentral Meetings will ask you to upgrade Internet Explorer to version 11,
Expected Behavior
Clicking Sign in should successfully launch RingCentral Meetings.
Environment Affected
Windows 8.0 computer with Internet Explorer 11 (IE 11).
Workaround
Use Windows 7, 8.1, 10 to successfully launch RingCentral Meetings version 6.0.
Status
Internet Explorer 11 (IE 11) is not compatible Windows 8.0. See Internet Explorer System Requirements.
See Also:
RingCentral Meetings: Sharing Screens on the Meetings Desktop App
Sharing Files and Screens using RingCentral Meetings for Mobile
RingCentral Meetings: Schedule Meetings for Another Host
