09/20/17 22:06 PM  

RingCentral Meetings: Changing the Default Display Layout When You Have Two Monitors

« Go Back

Article

 
SummaryHow do I change the default display settings on my RingCentral Meetings Desktop app?
Details
RingCentral Meetings has been redesigned to make joining and setting up a video conference easier. The recent update included enhancements that have changed the default display of the RingCentral Meetings Desktop app. The "User dual monitors" option in Settings is enabled by default, resulting in having 2 windows displayed separately on your monitors. You will see a second window displaying your own video or a black screen with your name or a participant's name (depending on your Video setting).

NOTE: Check RingCentral Meetings: Configuring the Meetings Desktop App Settings for more information on how you can change the default Video settings.

Multiple screen sharing is a new feature that allows multiple participants to share screens simultaneously. The Host can click the option beside the Share Screen button, then select Multiple participants can share simultaneously. If there are 2 individuals sharing screens at the same time, and the other one has "Use dual monitors" enabled, that participant should be able to view 2 monitors at the same time.

Multiple Screen sharing

The following information shows what is displayed on your screens during an ongoing Meeting when you have "Use dual monitors" option enabled.
 
StateDisplay
When no one is sharing a screenMain ScreenShows the Meeting controls or the active speaker's video
Second ScreenShows the User's own video or a black screen
with the User's name 
When an individual is sharing a screenMain ScreenShows the Meeting controls or the active speaker's video
Second ScreenShows the content being shared
When 2 individuals are sharing screensMain ScreenShows the content being shared
Second ScreenShows the other content being shared

Before starting or joining a Meeting, make sure you have the "Use dual monitors" option disabled, as shown in the steps below.

Step 1:

Step 2:

Click Settings.

If you just logged in to the Meetings app

Step 3:

Click the platform you use.

Windows
Mac

Disabling the Use dual monitor option in Windows

Look under Content Sharing, then uncheck Use dual monitors.

Look under Content Sharing, then uncheck Use dual monitors.

Disabling the Use dual monitor option in Mac

Look under Meeting option, then uncheck Use dual monitors.

Look under Meeting option, then uncheck the Use dual monitors.



See Also

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information