Within the RingCentral Contact Center Platform, there are 2 ways to view how users are logging in on the agent application.Active Agents ReportLogin History Tab
Active Agents Report
Click on Reporting/Analytics
> Canned Reports
> Active Agents
You will be directed to this page which shows the number of agents who are actively connected to the system and their current activity at the moment you run the report.
|Agent ID||The RingCentral Contact Center Agent ID number. This is a unique value identifying the agent.|
|Name||The agent's first name and last name.|
|State||The agent's current state when the report was run. Click the refresh button to refresh the data in the report.|
|Duration||The length of time that the agent has been in the current State. Displayed in minutes and seconds (MM:SS).|
|Station||The station ID that the agent is currently using to log on.|
To review the Station ID configuration, click on Admin>Users>Stations.
To disable the agent ability to login with Phone Number:
1. Access the agent security profile under Admin>User>Security Profile.
2. Click on the Agent Security Profile then Permissions tab.
3. Under Agent
, uncheck the “Agent Phone
|Team||The assigned team of the agent.|
|Force Agent Disconnect||Select the Force Disconnect link to force logout the agent. This will end all contacts associated with the agent. Typically a forced logout would be used if an agent failed to logout after shift.|
Login History tab
Click on Admin
User List view.
Click the user to bring up the details:
|Phone Number||The phone number the user used to log in.|
|Caller ID||The Caller ID of the user, or the number contacts see when the user calls them.|
|Station Name||The name of the station the user used to log in.|
|Log in Date||The date and time the user logged in. It follows the format MM/DD/YYYY HH:MM:SS AM/PM.|