08/30/18 19:48 PM  

User Details - Record your User Name | RingCentral

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SummaryThis article provides information on how to record your User Name on the RingCentral Online account. The Record User Name option ensures that your name is pronounced correctly by the system if you use RingCentral's default settings for your User Greeting, and Voicemail Greeting. 
Details



User Details - Record your User Name


You can spell out the name the way it sounds to help the system operator, or you can record the name in your own voice and use it for announcements instead.

If you select Record my name, you have the option to record it by following the prompts on the phone, or by recording it straight from your computer microphone, or by uploading a .wav or .mp3 file.

NOTE: Recommended audio formats include the following:
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono


The User should log in to the RingCentral Online Account first. Follow the steps below to learn how you can configure the system operator to pronounce your name correctly.
 
1. Click Settings.​

The User should log in to the RingCentral Online account and go to the Settings section.
 
2. Click User Details.

Expand User Details.
 
3. On the General tab, click Edit below Record User Name.

On the General tab, click Edit below Record User Name.
 
4. Make sure Record by is set to RingCentral text-to-speech. Enter your name in the text field below Greeting Name.

NOTE: You need to spell out the name the way it sounds to help the system pronounce it correctly. For example, you can enter "John Smith one oh one"  so the system will mention John Smith 101.

Click Save.

Make sure Record by is set to RingCentral-text-to-speech. Enter your name in the text field below Greeting Name. Click Save.

 

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