10/19/18 20:27 PM  

Voicemail - Set another User to receive your Voicemail Messages

« Go Back

Article

 
SummaryHow do I set another User to receive my Voicemail messages?
Details

By default, you receive your own voicemail messages. You can configure another User/Extension to receive your voicemail messages instead using this feature. This feature is beneficial when you need to redirect voicemail messages when you are out of the office. 


NOTE:  This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how.


Step 1: 

Go to Settings > Messages & Notifications.

9.3 user - settings - messages and notif


Step 2: 

On User Hours, click Select Extension under Message Recipient.

9.3 user - settings - messages and notif - message recipient


Step 3:

Select a User to take messages for you, and then click Done.

9.3 user-settings-messages and notif-message recipient-select extension


Step 4:

Click User-added image to confirm.

A confirmation window may appear when settings are successfully saved.

User-added image

QUICK TIP: If you have set custom hours in your business or company, you can also can configure another User/Extension to receive your voicemail messages for your After Hours. Just click After Hours and repeat steps above. If you wish to customize your After Hours, see Configure User and After hours.
 
Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information