10/10/17 18:44 PM  

User: Configure Voicemail Settings

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SummaryHow do I configure my Voicemail Settings?
Details

You can configure your Voicemail settings in the Messages and Notification section of your online account. In this section, you can customize your Voicemail greeting for User and/or After hours, and notification settings.

Follow the steps below to know how to configure your Voicemail Settings.

NOTE:  This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how.


Step 1: 

Go to Settings > Messages & Notifications.

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Step 2:

On User Hours, Take Messages is enabled by default. Click Edit under Voicemail Greeting to select a Default or Custom greeting. 

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Under Custom, you can record using your Phone, Computer Microphone or by Importing a recorded file. Click Done to save your Custom greeting. 

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If you wish to disable Take Messages, you will not be able to receive Voicemail messages. You will, however, have the option How To Handle Missed Calls. You can select from two (2) options:


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i. Play greeting and disconnect - If selected, you can click Edit under Unavailable Greeting to select a Default or Custom.

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Under Custom, you can record using your Phone, Computer Microphone or Import a recorded file. Click Done to save your Custom greeting. 

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ii. Connect directly to Group - If selected, click Select Group under Group and select a Group to handle your missed calls and click . If there are no available Groups, contact your Account Administrator to set up one.

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Step 3:

Set a Message recipient. For the specific steps, see Set another User to receive your Voicemail Messages.


Step 4:

Click User-added image to confirm.


A confirmation window may appear when settings are successfully saved.

User-added image


QUICK TIP: If you have set custom hours for your business or company, you can also can configure your Voicemail Settings for your After Hours. Click the After Hours tab and repeat steps above. Take Messages is also enabled by default. If you wish to disable Take Messages, you will not be able to receive Voicemail messages. You will only have the option to set the Unavailable Greeting to Default or Custom. If you wish to customize your After Hours, see Configure User and After hours.
 

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Once you have configured your Voicemail Settings, you can also configure your Configure Message Notifications

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