Configure your Voicemail Settings
1. Log in to your RingCentral Online Account
2. Go to Settings > Messages & Notifications
3. Under User Hours
make sure Take Messages
4. Click Edit
under Voicemail Greeting
to select a Default
Under Custom, you can record using your Phone, Computer Microphone or by Importing a recorded file. Click Done to save your custom greeting.
If Take Messages is disabled, you will not be able to receive voicemail messages. However, you will be able to see two options on How To Handle Missed Calls:
i. Play greeting and disconnect - If selected, you can click Edit under Unavailable Greeting to select a Default or Custom greeting.
ii. Connect directly to Group - If selected, click Select Group under Group and select a Group to handle your missed calls and click . If there are no available Groups, contact your Account Administrator to set up one.
If you have set custom hours for your business or company, you can also can configure your Voicemail Settings for your After Hours
. Click the After Hours
tab and repeat steps above. Take Messages
is also enabled by default. If you wish to disable
Take Messages, you will not be able to receive Voicemail messages. You will only have the option to set the Unavailable Greeting
. You can customize your user hours under Settings > User Details > Settings & Permissions > User Hours
. See Configure User and After hours
for detailed steps.